Machines showing as Undefined in IP location

[LFCNZ]

Even though the machine is getting an IP in the range of an Asset group IP range, the IP location is still showing as undefined, any ideas what may be causing this?

Thanks

[Esben_D]

If an asset shows the IP Location as undefined, it usually indicates that the asset does not belong to an IP Location as configured under the Configuration\Asset Groups tab of the Lansweeper web console.

Setting up an IP Range Scanning target will not automatically group assets in an IP Location. You will also have to configure a matching IP Range under the Configuration\Asset Groups tab. You can find more info here: https://www.lansweeper.com/knowledgebase/grouping-assets/