cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Nalotz
Engaged Sweeper II

Hello,

midweek I enabled (configruration/scanning setup/general) the extended display scanning in lansweeper 11.2.0.3. Several days passed, but the number of assets has not increased, and I don't see any more information about the monitors. The back half of the monitor information report table is completely empty (SizeInInch, MaxResolution, AspectRatio ...). I ran scanning jobs, direct asset scans but nothing happend. What do I need to do to make it work?

Thanks, Zoltan.

 

  

1 ACCEPTED SOLUTION
FrankSc
Lansweeper Tech Support
Lansweeper Tech Support

Dears, 
Our development team is investigating. It seems that the extended display information is not fetched correctly in some cases. We hope to resolve this as soon as possible.

We regret the inconvenience this is causing.

View solution in original post

11 REPLIES 11
FrankSc
Lansweeper Tech Support
Lansweeper Tech Support

Dears, 
Our development team is investigating. It seems that the extended display information is not fetched correctly in some cases. We hope to resolve this as soon as possible.

We regret the inconvenience this is causing.

KevinA-REJIS
Champion Sweeper II

We are having this issue as well. I've done several manual scans and verified that the monitors have been re-scanned, but no additional info. Nearly all of our monitors are from Dell. 

Create support case 

Yes, I tried to, but got this error message:

case.png

 

Now I waiting them to fix my account problem. 

 

 

Mister_Nobody
Honored Sweeper II

1. check /Scanning/Itemwaittime/ monitor  - 1 time per day, for example

2. click assets type overview - monitor - rescan assets

1. I have already set the monitor scan time to 1 day. 

2. I run the rescan on assets type overview - monitor, but I got no additional informations. 

Try this report:

 

Select Top (1000000) tsysOS.Image As icon,
  tblAssets.AssetID,
  tblAssets.AssetName,
  tblMonitor.MonitorManufacturer As [Manufacturer Monitor],
  tblMonitor.MonitorModel,
  tblMonitor.SerialNumber,
  tblMonitor.ManufacturedDate,
  tblAssets.Domain,
  tblAssets.Username,
  tblAssets.Userdomain,
  tblAssets.IPAddress,
  tblAssets.Description,
  tblAssetCustom.Manufacturer,
  tblAssetCustom.Model,
  tblAssetCustom.Location,
  tsysIPLocations.IPLocation,
  tsysOS.OSname As OS,
  tblAssets.SP,
  tblAssets.Firstseen As [Created at],
  tblAssets.Lastseen As [Last successful scan],
  tblExtendedDisplayUni.SizeInInch,
  tblExtendedDisplayUni.MaxResolution,
  tblExtendedDisplayUni.AspectRatio,
  tblExtendedDisplayUni.ResponseTimeInMs,
  tblExtendedDisplayUni.HDType,
  tblExtendedDisplayUni.DisplayTech,
  tblExtendedDisplayUni.RefreshRate,
  tblExtendedDisplayUni.Panel,
  tblExtendedDisplayUni.HeightinCm,
  tblExtendedDisplayUni.WidthInCm,
  tblExtendedDisplayUni.DiagonalInCm,
  tblExtendedDisplayUni.HasSpeakers,
  tblExtendedDisplayUni.HasCamera,
  tblExtendedDisplayUni.HasUsbHub,
  tblExtendedDisplayUni.UsbUpstream,
  tblExtendedDisplayUni.NrOfUsbUpstream,
  tblExtendedDisplayUni.UsbTypeADownstream,
  tblExtendedDisplayUni.NrOfVGA,
  tblExtendedDisplayUni.NrOfDVI,
  tblExtendedDisplayUni.NrOfHdmi,
  tblExtendedDisplayUni.HDMIVersion,
  tblExtendedDisplayUni.NumberOfDisplayPorts,
  tblExtendedDisplayUni.DisplayPortVersion,
  tblExtendedDisplayUni.EnergyClass,
  tblExtendedDisplayUni.SDRPer1000u,
  tblExtendedDisplayUni.AverageWattUsage,
  tblExtendedDisplayUni.StandByWattUsage,
  tblExtendedDisplayUni.MaxWattUsage,
  tblExtendedDisplayUni.WattUsageWhenOff,
  tblExtendedDisplayUni.WattPowerSave,
  tblExtendedDisplayUni.ACVoltage,
  tblExtendedDisplayUni.ACFreqInHz,
  tblExtendedDisplayUni.CurrentInA,
  tblExtendedDisplayUni.CreationDate
From tblAssets
  Inner Join tblMonitor On tblMonitor.AssetID = tblAssets.AssetID
  Inner Join tblAssetCustom On tblAssets.AssetID = tblAssetCustom.AssetID
  Inner Join tsysOS On tblAssets.OScode = tsysOS.OScode
  Left Outer Join tsysIPLocations On tsysIPLocations.LocationID =
      tblAssets.LocationID
  Left Outer Join tblExtendedDisplayUni On
      tblExtendedDisplayUni.ExtendedDisplayUniId =
      (Select tblAssetCustom.ExtendedDisplayUniId
        From tblAssetCustom Inner Join tblAssets On tblAssets.AssetID =
              tblAssetCustom.AssetID
        Where tblAssets.AssetUnique = 'Mon:' + tblMonitor.MonitorManufacturer +
          ':' + tblMonitor.SerialNumber)
Where tblAssetCustom.State = 1
Order By tblAssets.AssetName

 

 do you have any filled fields righter 'Last successful scan'?

No. It is empty. This is my problem.

monitor report.png

 

Create support case to resolve your problem

New to Lansweeper?

Try Lansweeper For Free

Experience Lansweeper with your own data.
Sign up now for a 14-day free trial.

Try Now