Software report for Microsoft Office 365 ProPlus - en-us

[msnodgrass]

When I am viewing a computer's installed software and I see Microsoft Office 365 ProPlus - en-us listed, I try and click on it to see who else has it installed and it tells me there are no results. Clearly, there should at least be one as I was just viewing it in the installed software of a computer and I know we have it installed. Has anyone else had this issue? How did you fix it?

[msnodgrass]

Yes. This is a Surface Pro 3 machine with Windows 10. That is likely the cause. Thanks. I will try the script mentioned in the thread you refer to.

[Susan_A · Accepted solution]

No, this should not be the cause. If the machine is set to active, was previously successfully scanned and the software is currently listed in the machine's Software tab, the machine should be listed in the report. Is this a Windows 10 computer by any chance? If so, we haven't added support for the latest Windows 10 release yet, which can cause issues in a number of reports and widgets. See this forum thread for more information and a manual fix.

[msnodgrass]

The computer is definitely active. I do see scanning errors. Would that cause the software report to not return the correct results?

[Susan_A]

The page you see when you click on a software name only lists software installations on computers whose state is set to "active". Most likely, the computer whose Lansweeper webpage you are looking at is not set to "active". This would explain why you see the software listed on the computer webpage, but not in the software report.

Assets can be set to "non-active" manually or through the database cleanup options found under Configuration\Server Options. To manually change the computer's state back to "active", hit the Edit Asset button on its Lansweeper webpage.