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Lansweeper Tech Support
Lansweeper Tech Support

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This page provides instructions for retrieving and applying a license key for Lansweeper Classic.


When you purchase a Lansweeper or help desk agent license for Lansweeper Classic, an email receipt is sent to you with a license key included. Use the "Click here to download your license" link in your receipt to retrieve your license key. This key must be applied to your installation to unlock Lansweeper's paid features or additional help desk agents.

License keys can be applied through the First Run Wizard you see when opening Lansweeper for the first time. They can also be applied through Lansweeper's Configuration menu, as explained in this knowledge base article.

If you purchased a Lansweeper license from the cloud environment, you can continue to use both Lansweeper Classic and Lansweeper Cloud. However, if you do not plan to use our cloud solution, please contact the Lansweeper sales team via our sales form to move your license.
Your license key, as well as all billing-related information, was sent to your billing contact from subscriptions@lansweeper.com upon purchasing. Please make sure to check your spam folder if you can't find the email. If you still can't locate the license key, you can contact our sales team here.

To register your Lansweeper installation or unlock your additional help desk agents:

  1. Use the "Click here to download your license" link in your receipt to retrieve the license.txt file that contains your license key.
  2. Open the file and copy the entire string contained within. Your license key is a long, encrypted string that contains your order reference number, email address and other customer details.
  3. In the web console, go to Configuration > Your Lansweeper License and select Add license. 
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  4. Paste the entire license string into the pop-up window and select Ok.
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All Lansweeper licensing plans use the same installer. When upgrading from freeware or trial mode, there's no need to reinstall. You can simply apply your key to unlock your installation's paid features.

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Last update:
‎08-02-2023 04:25 PM
Updated by: