I have assets with Scanning Access Denied errors upon scanning, how to resolve this?

[Riley]

I have assets with Scanning Access Denied errors upon scanning, how to resolve this?

[Riley · Accepted solution]

In general, Scanning Access Denied errors usually point to invalid credentials or credentials that lack the required privileges to complete the scan. However, they could also be caused by a firewall that is interfering with the scanning process.

We recommend taking the following steps: 

• Double-check that your devices meet the Windows scanning requirements by going through the article here: https://www.lansweeper.com/knowledgebase/domain-scanning-requirements/
• Double-check the troubleshooting steps in the below knowledge base articles on WMI Access is denied errors and on The RPC server is unavailable errors, these have similar causes and solutions.

For Lansweeper On-Premises

• WMI Access is denied. 0x80070005
• The RPC server is unavailable. 0x800706BA

For Lansweeper Sites

• WMI Access is denied. 0x80070005
• RPC server is unavailable. 0x800706BA