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Open Office Hours Q&A

Find expert answers from Lansweeper Virtual Office Hours. This read-only forum is for focused content, with posts by Lansweeper experts

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Open Office Hours Q&A

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Does Cloud Discovery come with an extra cost or is it included in my license?

Asked by Lansweeper Tech Support on ‎05-23-2025 04:31 PM
Does Cloud Discovery come with an extra cost or is it included in my license? ... View more
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How to avoid duplicates between Lansweeper On-premises and Network Discovery?

Asked by Lansweeper Tech Support on ‎05-23-2025 04:28 PM
How to avoid duplicates between Lansweeper On-premises and Network Discovery? ... View more
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What happens with scans that are in progress at the time of restart?

Asked by Lansweeper Tech Support on ‎05-23-2025 04:26 PM
What happens with scans that are in progress at the time of restart? ... View more
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What is the best practice to install LsAgent during imaging?

Asked by Lansweeper Tech Support on ‎05-23-2025 11:46 AM
What is the best practice to install LsAgent during imaging? ... View more
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Can we bulk move assets to/from/between LsAgent groups?

Asked by Lansweeper Tech Support on ‎05-23-2025 11:42 AM
Can we bulk move assets to/from/between LsAgent groups? ... View more
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Can you add fields to the standard asset page?

Asked by Lansweeper Tech Support on ‎05-23-2025 11:36 AM
Can you add fields to the standard asset page. For instance, your default Description field does not show up unless you edit the device. ... View more
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How to resolve unresponsive or slow Lansweeper on a Virtual Machine?

Asked by Lansweeper Tech Support on ‎05-23-2025 11:29 AM
How to resolve unresponsive or slow Lansweeper on a Virtual Machine? ... View more
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Why can SNMPv3 not poll Cisco IOS XE devices for connected asset information?

Asked by Lansweeper Tech Support on ‎05-23-2025 11:25 AM
Why can SNMPv3 not poll Cisco IOS XE devices for connected asset information? Or why could this info not be pulled? ... View more
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How to scan the correct Anti-virus scanner version?

Asked by Lansweeper Tech Support on ‎04-25-2025 01:33 PM
How to scan the correct Anti-Virus version? After updating the AV scanner, Lansweeper still picks the old version even though on the laptop it's updated. How to resolve this? ... View more
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Will scheduled reports of Risk Insights be available soon?

Asked by Lansweeper Tech Support on ‎04-25-2025 01:12 PM
Will scheduled reports of Risk Insights be available soon? ... View more
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Will the manually imported asset data get replaced or duplicated?

Asked by Lansweeper Tech Support on ‎04-25-2025 01:08 PM
Will the manually imported asset data get replaced or duplicated when it is being scanned through the LsAgent or network scan? ... View more
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How to block (exclude) assets from being scanned?

Asked by Lansweeper Tech Support on ‎04-25-2025 01:04 PM
How to block or exclude assets from being scanned? ... View more
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Will IT Agent scans sync back to the on-prem version?

Asked by Lansweeper Tech Support on ‎04-25-2025 11:56 AM
Will IT Agent scans sync back to the on-prem version? ... View more
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Will the Cloud Discovery sync back to the on-prem version?

Asked by Lansweeper Tech Support on ‎04-25-2025 11:50 AM
Will the Cloud Discovery scanning sync to the on-prem version? ... View more
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How do I use the diagrams feature, starting from Lansweeper On-premise?

Asked by Lansweeper Tech Support on ‎04-25-2025 11:42 AM
How do I use the diagrams feature, starting from Lansweeper On-premise? ... View more
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Is there a way to get Network printers to show up as an asset in Lansweeper?

Asked by Lansweeper Tech Support on ‎04-25-2025 11:37 AM
Is there a way to get Network printers to show up as an asset in Lansweeper? ... View more
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Are there any plans for UI customization such as a Dark Mode for users?

Asked by Lansweeper Tech Support on ‎04-25-2025 11:33 AM
Are there any plans for UI customization such as a Dark Mode for users? ... View more
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Are the agents updated automatically after they are deployed to devices?

Asked by Lansweeper Tech Support on ‎04-25-2025 11:25 AM
Are the agents updated automatically after they are deployed to devices? ... View more
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Should we use Lansweeper On-premises or Network Discovery?

Asked by Lansweeper Tech Support on ‎04-25-2025 09:54 AM
Should we use Lansweeper On-premises or Network Discovery? ... View more
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Is there a telephone number for Support?

Asked by Lansweeper Tech Support on ‎04-25-2025 09:47 AM
Is there a telephone number for Support? ... View more
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Are BI dashboards available on the on-prem version?

Asked by Lansweeper Tech Support on ‎04-25-2025 09:45 AM
Are BI dashboards available on the on-prem version? ... View more
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Will Risk Insights be available for on-prem as well in the future?

Asked by Lansweeper Tech Support on ‎04-25-2025 09:42 AM
Will Risk Insights be available for on-prem as well in the future? ... View more
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Can Lansweeper work with Entra in the cloud?

Asked by Lansweeper Tech Support on ‎04-25-2025 09:34 AM
Is it possible to use Lansweeper with Microsoft Entra in the cloud? If so, how does that work? ... View more
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Do you have any tips for beginners / new users?

Asked by Lansweeper Tech Support on ‎04-25-2025 09:30 AM
What tips or best practices would you recommend for someone just getting started with Lansweeper, whether on-premises or using Lansweeper Sites? ... View more
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When I check my version, it says that I am running an outdated version?

Asked by Lansweeper Tech Support on ‎04-25-2025 09:25 AM
We are running Lansweeper version 12.4.0.2 but when I check my version, it says that I am running an outdated version because the latest version is 12.4.0.1. ... View more
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Is Jira integration included in all plans, or is this a paid addon?

Asked by Lansweeper Tech Support on ‎04-01-2025 01:13 PM
Is Jira integration included in all plans, or is this a paid addon? ... View more
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Can we integrate Splunk with Lansweeper?

Asked by Lansweeper Tech Support on ‎04-01-2025 11:03 AM
Can we integrate Splunk with Lansweeper? ... View more
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How does Auto-Update of IT Agent work?

Asked by Lansweeper Tech Support on ‎04-01-2025 11:01 AM
How does Auto-Update of IT Agent work? For example, next month a newly released version from "IT Agent" is released, We don't need to "re-deploy" the agent back into the environment? ... View more
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Is there a way to schedule report sending via email in Lansweeper Cloud?

Asked by Lansweeper Tech Support on ‎03-31-2025 02:52 PM
Is there a way to schedule report sending via email in Lansweeper Cloud? ... View more
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Mass import is going to be available on Lansweeper Sites/Cloud?

Asked by Lansweeper Tech Support on ‎03-31-2025 02:20 PM
Mass import is going to be available on Lansweeper Sites/Cloud? ... View more
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