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Resolved! Associate last user to asset from asset options menu

To make it quick and easy to associate a user to an asset without having to edit the asset, then search them up, etc. can there be an asset option which is called Associate Asset to User as per the mock-up below.The popup screen should automatically ...

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dman by Engaged Sweeper II
  • 178 Views
  • 1 replies
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Add additional Asset Custom Fields, and Reorder them

I love that we can add Asset Custom Fields, but I'd like to be able to add more than the 20 allowed. Different asset types require different custom fields for us, and we're quickly running out of them.I'd also like to have the ability to rearrange th...

Jono by Champion Sweeper II
  • 12210 Views
  • 6 replies
  • 3 kudos

"Windows" asset type is a mess.

I've been trying to clean up our new installations (we had Lansweeper years ago and have just come back to using it), but when I go in and try to update systems labeled with the asset type "windows", it's disallowed. Meanwhile, we have plenty of thes...

JonU by Engaged Sweeper II
  • 143 Views
  • 2 replies
  • 1 kudos

Helpdesk ticket widget error

We use the widget page to see how many tickets are open of each ticket type. However, that widget seems to be bugged with the "Firewall" tickets.Currently it says we have 2940 Firewall tickets (see attached screenshot)But when I go to the firewall ti...

jackmilne by Engaged Sweeper
  • 131 Views
  • 1 replies
  • 0 kudos

Active Directory - Sync Canonical Name?

It would make it extremely useful to get the canonical name of the asset from Active Directory into the database/system for reporting purposes (currently there is only a OU database column which is in the format OU=subfolderA,OU=computers,DC=domain,D...

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dman by Engaged Sweeper II
  • 126 Views
  • 1 replies
  • 1 kudos

How often does Lansweeper ping the assets?

Hello,Lansweeper does ping the assets and shows the successful ping with that green dot next to the assets IP address.My questions:How often does Lansweeper ping that asset? Every x minutes?And does Lansweeper ping the IP address or the hostname?Best...

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WuGe by Champion Sweeper
  • 107 Views
  • 1 replies
  • 0 kudos

[Expert Q&A] Lansweeper On-prem and Cloud

Hello all, I recently caught up with Daniel G, (Lansweeper VP of Product Management) to chat about LS Cloud and using a hybrid LS setup as inspired by this Pro Tips video Pro Tips #45: Using a Hybrid Lansweeper Setup - Lansweeper Community - 70531 We...

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Creating Asset Tags

The asset tag creation function of the on premises installation does not have the features we need... Does the cloud based one have any functionality to do this?  I've search the KB and it directs me to AWS Tags, and the like...Thank you.