This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Community FAQ

Product Discussions

Share feedback, exchange ideas and find answers to Lansweeper product questions.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Start a conversation

Ability to add a comment to custom reports

We develop several custom reports, in same cases we work on several similar reports at the same time. Being able to add a text comment to the report would allows us to document the purpose of the report and keep track of different version of similar ...

LinHD by • Engaged Sweeper II
  • 4298 Views
  • 2 replies
  • 2 kudos

Asset in Custom Tickets Field

Is it possible to define a list of assets to be used as the values for a custom ticket field value rather than a text list?Example, I have a support ticket type of Copier Support that has a custom ticket field dropdown that is a list of the devices.....

mhaug by • Engaged Sweeper
  • 3466 Views
  • 1 replies
  • 0 kudos

Make CC Users selection required

Hello,Is there a way to make a CC Users selection required by the User on a specific ticket type?Our Facilities department is an Agent Team and they would like the User to be required to make a CC Users selection on their Facilities ticket type. They...

Microsoft Teams and Lansweeper Helpdesk API integration

So we know that Lansweeper has API functionality with it's helpdesk module. My org is running MS teams, and I'd like to be able to somehow integrate the both systems together - Either agents or users can query their tickets - Or we make a chat bot t...

TurboGFF by • Engaged Sweeper III
  • 12910 Views
  • 6 replies
  • 12 kudos

Helpdesk reporting with description

While Lansweeper has made great progress in the Helpdesk reporting, I believe a report showing the raw notes entered into a ticket would be the last feature to make the Helpdesk reporting to be able to stand alongside it's competitors. For example, t...

Null by • Engaged Sweeper II
  • 3310 Views
  • 1 replies
  • 0 kudos

Windows Store Applications

It'd be helpful if we could track Applications that user's install from the Windows Store. Is this something that can be tracked and added?

mhaymore by • Engaged Sweeper II
  • 16121 Views
  • 10 replies
  • 10 kudos

New to Lansweeper?

Try Lansweeper For Free

Experience Lansweeper with your own data.
Sign up now for a 14-day free trial.

Try Now