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Resolved! Unrecoverable Windows MAK key

I have a question about Lansweeper's ability to get Windows product keys. Some of my Windows products show as having unrecoverable MAK keys. I have found nothing on how to get that data within Lansweeper. I do know you can retrieve that info from ...

Ed by • Engaged Sweeper III
  • 7202 Views
  • 1 replies
  • 0 kudos

Better reporting templates

Lansweeper has done a lot for us. We purchased it because of how well it works. We also purchased additional Helpdesk agent licenses because of how great the helpdesk is coming along. My only criticism of Lansweeper so far is the formatting of any ex...

Null by • Engaged Sweeper II
  • 6288 Views
  • 2 replies
  • 1 kudos

Filter Custom Actions by Asset Type/Group

It would be really useful if you could configure custom actions so they only display for specific asset types or groups. For example, if we have an asset group that contains printers, we would like to see the custom action that opens that printer's w...

lqstota by • Engaged Sweeper
  • 5868 Views
  • 1 replies
  • 2 kudos

Resolved! Agent Reports Helpdesk

We have just started using this software and would love to have the ability for daily reports on all closed tickets and tickets that are still open and a break down of what agents have closed what. Is this something that you intend to do?Thanks,David

wilkie1984 by • Engaged Sweeper II
  • 5317 Views
  • 1 replies
  • 1 kudos

Network Enhancments

I've been regularly running in to two network related issues. First, if a machine has multiple IP addresses, only the most recently scanned one seems to be searchable. Second, if a MAC address is scanned on a switch that does not match an existing de...

ABECU by • Engaged Sweeper III
  • 4762 Views
  • 1 replies
  • 0 kudos

Information on Manufacturer/Model/Serial on DIMM/RAM

Hello,One think that we liked to have available is more information on physical memory, namely things like Manufacturer, Model, Serial, PartNumber:https://msdn.microsoft.com/en-us/library/aa394347(v=VS.85).aspxThis would helps a LOT on memory upgrade...

fjca by • Champion Sweeper II
  • 5652 Views
  • 1 replies
  • 1 kudos

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