I would like to know if Lansweeper can create automatically recurring tickets for IT maintenance purposes.
Last post I saw about this was dated back from 2018, is this a feature that is available now?
We are using Lansweeper 10.2.2.0
Solved! Go to Solution.
Make a report including the asset you want.
Under e-mail alerts make a group. ex.name. "Ticket creator". In the group add your e-mail adress you use for Lansweeper. Make sure that you have an noreply adress. ex. email@example.com.
You add that noreply adress under E-mail Alerts/E-mail Server/From address.
Make sure the settings on that adress deletes all incoming mail.
Under E-mail Alerts\E-mail/Export reports. Add report. (the report you made earlier.) Set type. Choose your e-mail group (Ticket creator). I usually use HTML as Export type. Set time schedules.
Now under Helpdesk settings, E-mail settings, Ticket dispatching you can Add rule whats going to happen when Lansweeper recievs the report you made earlier.
This feature is one that should be implemented natively.
There are several reasons why a Powershell script and scheduled task is inferior, such as formatting or having an attachment with a recurring ticket.
I don't think Lansweeper can do this - we use scheduled tasks to email the helpdesk. It works for us but the dispatching rules can be quite limiting if you want to set several categories when the ticket is generated.