I was very excited to see the JSM asset integration with Lansweeper. If this works properly, it will be a huge benefit for us as we are currently looking into switching our ITSM to Jira.
Unfortunately the sync does not work. Only a part of our assets are synced and all syncs have the status "failed"
The logs show the following error over and over again:
ERROR 2023-07-26T10:42:49.171Z 2.1.0 arijira::site/*** *** assets-resolvers core:function Error occurred in get assets resolver. Reason: The maximum payload size is 200KB.
Any hints? Looks like a lansweeper api restriction to me.
Only in parts. I was told that removing the FQDN field would reduce the payload. In fact, there was a reduction in payload after removing this field. However, now the number of assets in the CMDB is increasing every day, I still haven't managed to get 100% of the assets mapped. They later returned my support case stating that a new application update would be released.
Hey @dtazz unfortunately there is no workaround. As @marcos_asilva mentioned removing FQDN did not work completely. We did some progress and I will be reviewing a solution next week but I cannot give you a release date now. Atlassian will still need to review our app and it can also take some time. I hope that it will be soon.