One of your Helpdesk Agents has left the company to pursue a lifetime dream. You want to demote that agent to a normal user to free up the Agent license.
When you want to re-assign the license or demote the Agent to a user, you are stuck because the Agent still has tickets linked.
Demoting an Agent to a user and transferring ticket data requires specific steps. Before demoting an Agent, all the ticket data associated with that Agent must be transferred to another Agent first.
The screenshot below shows how to transfer ticket data to the Built-in admin user.
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