08-23-2024 04:49 AM
I am in Australia and cannot find a way to contact Lansweeper Support I need it urgently.
Our license and login is bound to a domain we do not own. I am concerned someone will reset the account password and access the data in the Cloud instance we just built. I have revoked it from on-premise.
I can't create a support case due to an ongoing issue flagged here https://community.lansweeper.com/t5/general-discussions/need-assistance-creating-tickets-report-your...
I am now in panic and really concerned there is no way to report a security incident to get immediate support anyone know of any way to get a hold of them. This is not something we should wait hours for I suspect sales linked our license on the wrong domain.
Please if anyone knows how to get in contact with them so far all I have been able to do is book a sales query in the australian evening later today about 5 hrs from now. This isn't a good look having what appears to be no resposne plan or escallation for security instances.
08-23-2024 09:13 AM
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