The Lansweeper Devicetester is a powerful tool for troubleshooting scanning problems that affect non-Windows devices. When contacting support, please provide the full output of the Devicetester for the device that is causing problems. The Devicetester.exe tool is included in your Lansweeper installation. You can find it in the following folder on your Lansweeper server:
Program Files (x86)\Lansweeper\Actions
If you are experiencing
RPC unavailable or
access denied errors on a Windows machine, use the Lansweeper testconnection.exe tool instead.
Notes:
Always
run the program on the same machine as the Lansweeper Service. Otherwise, connection errors may go undetected.
Instead of an IP address a hostname or FQDN may be used, but some of the tests will only work if you use an IP address.
The Devicetester will run the following tests:
- Ping
If the ping fails, no other tests will be executed
Will be skipped if ?Don't ping? is selected
- Open ports
- SNMP
Only if an SNMP community is provided
- MAC address
Only if the host is in the same subnet
- NetBIOS
- FTP
Only if port 21 is open
- SMTP
Only if port 25 is open
- HTTP
Only if port 80 is open
- HTTPS
Only if port 443 is open
- VMware
Only if VMware server is detected
- SSH
Only if port 22 is open and a username and password are provided
