Lansweeper news remote server returned an error: (504) Gateway Timeout

[Danny_Summer]

Hi Lansweeper Support,

We met Lansweeper news can't connect to remote server. Lansweeper can access internet and no proxy server. Any idea for this issue? Thanks.

Current Browser: Edge 107
Current Database: SQL server: (localdb)\.\LSInstance
Current Version: Website Version: 10.2.5.0, server 10.2.5.0

The remote server returned an error: (504) Gateway Timeout.
The error may be caused by one of the following:
- No Internet access.
- Internet access through a proxy server.
- TLS 1.1 not enabled.

[Obi_1_Cinobi · Accepted solution]

Hello there!

It seems that there were some issues with the Lansweeper website and the Lansweeper news feed over the weekend. We have asked our marketing team to investigate.

[Obi_1_Cinobi · Accepted solution]

Hello there!

Our marketing team is still looking into getting the Lansweeper News feed operational again, but in the meanwhile, you can use this workaround:

• Add a new RSS Reader widget to your dashboard tab
• Replace the default URL with: https://www.lansweeper.com/feed/
• Save your settings
• Enjoy your Lansweeper News feed

Adding an RSS Reader widget

Replace the default URL

[Julie2683]

We have not had access to the news feeds since we upgraded to 10.4.4.4, which is now probably more than 2 weeks?

None of the bullet points apply here.  Is there anything we can do from our end?

[Obi_1_Cinobi]

Hello there!

Hello there!

Yes, this is an ongoing issue, please refer to this pinned forum post: https://community.lansweeper.com/t5/forum/lansweeper-news-widget-non-functional/td-p/67144

[Stretch605]

Error is happening again

[Obi_1_Cinobi]

Hello there!

Yes, please refer to this forum post: https://community.lansweeper.com/t5/forum/lansweeper-news-widget-non-functional/td-p/67144

[Obi_1_Cinobi · Accepted solution]

Hello there!

Our marketing team was able to fix the issue yesterday evening, so after refreshing your dashboard, you should be able to see your Lansweeper News widget again.

[Obi_1_Cinobi · Accepted solution]

Hello there!

Our marketing team is still looking into getting the Lansweeper News feed operational again, but in the meanwhile, you can use this workaround:

• Add a new RSS Reader widget to your dashboard tab
• Replace the default URL with: https://www.lansweeper.com/feed/
• Save your settings
• Enjoy your Lansweeper News feed

Adding an RSS Reader widget

Replace the default URL

[Stretch605]

Good morning, the Bad Gateway error is happening again, I noticed it a couple days ago, but figured I give it through the weekend. I also tried the lansweeper.com/feed workaround, but that had the same results

[Obi_1_Cinobi]

Hello there!

Thanks for letting us know. We will inform the marketing team.

[Obi_1_Cinobi]

Hello there!

Thank you for reporting this. It indeed appears that the Lansweeper News widget is down again. We will contact our marketing team for an update.