Upcoming changes to authentication process

[cvigier]

Hi everyone!

We want to inform you of two important updates regarding our upcoming authentication migration:

• The migration start date has been extended to June 16^th, 2025.
• New URLs must be allow listed before this date to ensure a successful migration.

We apologize for any inconvenience this may cause and appreciate your attention to these changes.

Required: Add URLs to your allowlist

To avoid disruption, make sure the following URLs are accessible from your environment before June 16^th:

• https://ls.auth.lansweeper.com/ – This URL is used to enable the migration process.
• https://login.auth.lansweeper.com/ – New login URL.

If these URLs are not reachable, you will not be able to log in or start the migration. However, simply allowing these URLs will restore access.

Updated migration phases

• Phase 1 — Soft Migration Period: During this phase, both the old and new authentication providers will coexist, allowing organizations—particularly those using SSO—time to transition smoothly. This period will last from June 16^th until June 29^th.

• Phase 2 — Full Migration: In this phase, the old authentication provider will be fully disabled, and any remaining accounts will be migrated to the new provider. For organizations using SSO, this means access will be lost until the administrator updates the configuration with the new authentication provider. Phase 2 will last from June 30^th to July 3^rd.

What this means for you

As I mentioned, the level of impact and any actions required will depend on your specific role and your organization’s authentication setup. The different scenarios and necessary actions are summarized in the table below:

Authentication Type	User Role	Phase 1 (Jun 16th – Jun 29th)	Phase 2 (Jun 30th - Jul 3rd)
Email/Password	Local user	Credentials will be automatically migrated when logging in.	If not logged in during Phase 1, users must reset their password.
Social Login	All users	Users will need to grant access again to the application via their social login provider.	Users will need to grant access again to the application via their social login provider.
SSO (Single Sign-On)	Lansweeper user	Users can continue logging in using the old authentication provider.	Users cannot log in until the SSO admin completes the update of IdP connection parameters.
	SSO admin	Admins must trigger the connection migration from the UI and update parameters in the Identity Provider (IdP). For more information, see our migration guide.	The connection will be automatically migrated, but SSO login will be unavailable until IdP is updated. For more information, see our migration guide.
MFA (Multi-Factor Authentication)	Lansweeper user	MFA will be lost during migration. Users will need to reconfigure it on their secondary device.	MFA remains unavailable until users reconfigure it.

Next steps

We highly recommend logging in as soon as possible after Phase 1 begins to avoid disruptions during Phase 2.
If you're having trouble logging in, fill out the Contact Sales & Customer Service form, select “I have a question about the Support Portal”, and describe your issue.

Stay tuned for more updates, and thank you for your understanding as we work to enhance your security and login experience!

[edu_ayus]

Hi,

Sorry, as I wrote it in an inline reply.
The initial problems with the authorization provider were solved, so if you have not already done so, you can migrate your accounts and SSO configuration.

Thanks for your patience.

Regards

[DWP]

Do we have any update? last update 2 weeks ago

[ErikT]

Hi all, 
We're currently experiencing an new outage. Our team is actively working with our SSO provider to resolve the issue as quickly as possible. Thank you for your patience and understanding.

[swright]

Can we/should we migrate to the new SSO now or are there still issues?

[edu_ayus]

Hi @swright ,

Yes, you can proceed with the SSO migration. The migration button on the SSO configuration menu has been enabled again.
Please, read and follow the instructions above.

[rinks]

I don't have a migration button on my site. I was just about to post about this. Also, the link to the instructions on the SSO page leads to an access denied page.

[edu_ayus]

Hi rinks,

Is it possible you already migrated your connection last week? I am asking because you posted last week about issues with SSO.
If that is not the case and you are not seeing the button, please open a support request.
The link to the SSO instructions is public, try with this link.

[edu_ayus]

Hi all,

I can confirm that the issue that caused the problem with the accounts' migration to the new authenticator provider has already been fixed. Also, the accounts experiencing issues were restored to the original source to be correctly migrated.
Please, if you experience any issues during the migration from now on, contact support and open a ticket to review the problem.
Thanks again for your patience.

[sot_pal]

Hi all,

Just checking in for an update on the issue. I'm able to log in as the site owner, but other users are still unable to access the site, even after resetting their passwords.