Upcoming changes to authentication process

[cvigier]

Hi everyone!

We want to inform you of two important updates regarding our upcoming authentication migration:

• The migration start date has been extended to June 16^th, 2025.
• New URLs must be allow listed before this date to ensure a successful migration.

We apologize for any inconvenience this may cause and appreciate your attention to these changes.

Required: Add URLs to your allowlist

To avoid disruption, make sure the following URLs are accessible from your environment before June 16^th:

• https://ls.auth.lansweeper.com/ – This URL is used to enable the migration process.
• https://login.auth.lansweeper.com/ – New login URL.

If these URLs are not reachable, you will not be able to log in or start the migration. However, simply allowing these URLs will restore access.

Updated migration phases

• Phase 1 — Soft Migration Period: During this phase, both the old and new authentication providers will coexist, allowing organizations—particularly those using SSO—time to transition smoothly. This period will last from June 16^th until June 29^th.

• Phase 2 — Full Migration: In this phase, the old authentication provider will be fully disabled, and any remaining accounts will be migrated to the new provider. For organizations using SSO, this means access will be lost until the administrator updates the configuration with the new authentication provider. Phase 2 will last from June 30^th to July 3^rd.

What this means for you

As I mentioned, the level of impact and any actions required will depend on your specific role and your organization’s authentication setup. The different scenarios and necessary actions are summarized in the table below:

Authentication Type	User Role	Phase 1 (Jun 16th – Jun 29th)	Phase 2 (Jun 30th - Jul 3rd)
Email/Password	Local user	Credentials will be automatically migrated when logging in.	If not logged in during Phase 1, users must reset their password.
Social Login	All users	Users will need to grant access again to the application via their social login provider.	Users will need to grant access again to the application via their social login provider.
SSO (Single Sign-On)	Lansweeper user	Users can continue logging in using the old authentication provider.	Users cannot log in until the SSO admin completes the update of IdP connection parameters.
	SSO admin	Admins must trigger the connection migration from the UI and update parameters in the Identity Provider (IdP). For more information, see our migration guide.	The connection will be automatically migrated, but SSO login will be unavailable until IdP is updated. For more information, see our migration guide.
MFA (Multi-Factor Authentication)	Lansweeper user	MFA will be lost during migration. Users will need to reconfigure it on their secondary device.	MFA remains unavailable until users reconfigure it.

Next steps

We highly recommend logging in as soon as possible after Phase 1 begins to avoid disruptions during Phase 2.
If you're having trouble logging in, fill out the Contact Sales & Customer Service form, select “I have a question about the Support Portal”, and describe your issue.

Stay tuned for more updates, and thank you for your understanding as we work to enhance your security and login experience!

[nfatolitis]

Our SSO logins have been completely down for 2 months now. 3 different tickets and still nothing. Is everything back to normal and we are just a mess, or is there still issues on the backend?

[vt220x]

Just a heads up, bad practice to advertise your authentication provider...

[edu_ayus]

You are totally right.

Thanks for the advice.

[vt220x]

No prob! Don't seem to be able to edit my post, would like to remove pic.

[Riley]

Hi @vt220x 

We’ve removed the attachment from your post. If you have any questions or concerns, you’re welcome to contact our Support Team through our Support Portal.

For any security-related issues, please reach out directly to security@lansweeper.com.

[Cobra7]

I just set up the SSO last week and it's not working. I noticed the SSO documentation (Set up Lansweeper SSO - Lansweeper Community) is older than this document. Have the changes been incorporated into the current documentation?

[edu_ayus]

Hi,

Sorry, as I wrote it in an inline reply.
The initial problems with the authorization provider were solved, so if you have not already done so, you can migrate your accounts and SSO configuration.

Thanks for your patience.

Regards

[DWP]

Do we have any update? last update 2 weeks ago

[ErikT]

Hi all, 
We're currently experiencing an new outage. Our team is actively working with our SSO provider to resolve the issue as quickly as possible. Thank you for your patience and understanding.