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Knowledge Base Articles

Resetting or changing your Cloud account password

Using a strong, unique Cloud password is recommended for security reasons. Note that you can further elevate the security of your account through the use of SSO (single sign-on) and/or MFA (multi-factor authentication). This article explains how to r...

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Susan_A by Lansweeper Employee
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Cloud sync speed issue

When you link your local Lansweeper installation with Cloud, the scan server you choose as sync server becomes responsible for syncing scanned and other data with Cloud. The Cloud sync process is optimized to ensure data is sent in an efficient and t...

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ErikT by Lansweeper Tech Support
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Local database space issues when linked with Cloud

As both SQL LocalDB and SQL Server Express databases are limited in capacity by Microsoft to 10 GB, it is important to keep an eye on the size of your Lansweeper database, to prevent it from reaching its maximum size. When the database is full or alm...

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FrankSc by Lansweeper Tech Support
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Asset deduplication in Cloud

Deduplication in Cloud requires Lansweeper 9.0. If you are using an older Lansweeper release, you will need to update by following the instructions in this knowledge base article. In specific situations, duplicate assets can be generated in your inve...

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FrankSc by Lansweeper Tech Support
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Introduction to the Cloud report builder

Lansweeper Cloud includes a new and intuitive report builder. In addition to built-in reports which can be found under the Reports menu of your cloud site, you can build your own custom reports using the report builder. This article is an introductio...

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ErikT by Lansweeper Tech Support
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Enabling Multi-Factor Authentication (MFA) in Cloud

To increase the overall security of your Cloud site, it is possible to enable Multi-Factor Authentication (MFA). This extra security layer on top of your regular login will add further protection to your asset and user data stored in Cloud. There are...

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ErikT by Lansweeper Tech Support
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Software data and normalization

When you link your local Lansweeper installation with your Cloud site, your asset data is sent up to the cloud. This includes your scanned software data. Within Cloud, you can not only view your software data as it was scanned, but you can also opt t...

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Susan_A by Lansweeper Employee
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Leaving a site in Cloud

To leave a site in Cloud that you are not the owner of, select the Change site module. In the menu listing your Cloud sites, you can hover over the site you want to leave and select Leave site. You will be asked to type a message to confirm the opera...

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Susan_A by Lansweeper Employee
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Cloud requirement: capacity

When you start setting up a link with your Cloud site, some prerequisite checks are performed to ensure your installation is ready to link. When you select Link with Cloud site in your local web console, a popup is presented with a pass/fail indicati...

Susan_A by Lansweeper Employee
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Cloud requirement: Lansweeper license

When you start setting up a link with your Cloud site, some prerequisite checks are performed to ensure your installation is ready to link. When you select Link with Cloud site in your local web console, a popup is presented with a pass/fail indicati...

Susan_A by Lansweeper Employee
  • 1497 Views
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