Billing-related Questions

Register Lansweeper as a vendor if you're located outside of the United States

This page hosts the documents required to register Lansweeper as a vendor, if you're located outside the United States. The documents on this page are only relevant if you're outside of the United States and want to register Lansweeper as a vendor. ...

Register Lansweeper as a vendor if you're located in the United States

This page hosts the documents required to register Lansweeper as a vendor, if you're located in the United States. The documents on this page are only relevant if you're in the United States and want to register Lansweeper as a vendor. If you're pla...

Freeware and trial limitations

This page explains what the freeware and trial limitations are in the Lansweeper software. If you're thinking of starting your Lansweeper journey but find yourself uncertain about which option best suits your needs, a Lansweeper trial might provide ...

Assets that count toward your licensed asset limit

This page explains which assets do or do not count toward your licensed asset limit, and shows you where to find your current amount of licensed assets. Most Lansweeper subscriptions limit the number of assets you can scan. Once you've reached your ...

Renew your Lansweeper subscription

This page explains the renewal process for Lansweeper subscriptions purchased directly from Lansweeper or through Cleverbridge. Existing Lansweeper subscriptions cannot be renewed through our online store or through our reseller portal. In this arti...

Request a Lansweeper price quote

This page explains how to request a personalized price quote for the Lansweeper Starter and Pro plans, and how to contact the Sales team if you are interested in an Enterprise plan. Price quotes for Lansweeper licenses are carefully composed by a me...

Find your case number

When you contact the Lansweeper customer service through one of our available channels, you may be asked to provide your case number and/or your case reference number. You can find these numbers in the title of the automated email reply you received ...

Manage helpdesk agents

This page explains how to purchase additional agent licenses, request a time-limited agent trial, and how to change agents into regular users. The Lansweeper Classic software includes a fully functional helpdesk. Within the ticketing system, you hav...