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Troubleshooting your installation

Learn how to resolve issues with your Lansweeper installation.

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Knowledge Base Articles

License issue for Cloud

This article explains how to resolve a license issue error that might occur when linking an on-premise installation to a Cloud-based site. With the introduction of Lansweeper Cloud, there are three ways to set up Lansweeper: A Cloud-based site: sca...

FrankSc by Lansweeper Tech Support
  • 4886 Views
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  • 3 kudos

Update in progress

This article explains the "update in progress" web console page. It is recommended that you update your Lansweeper installation on a regular basis, to ensure that you have the latest available patches installed and access to any new features that hav...

Lansweeper by Lansweeper Tech Support
  • 16370 Views
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Login failed for user lansweeperuser

Lansweeper data, reports and settings are stored in a database. Your database is hosted in either the Microsoft SQL Compact, Microsoft SQL LocalDB or Microsoft SQL Server database server. If you install Lansweeper under SQL LocalDB or SQL Server, the...

Lansweeper by Lansweeper Tech Support
  • 10918 Views
  • 0 comments
  • 0 kudos

The relay could not be contacted

This page explains how to resolve the following error, which you may see when connecting to the cloud relay server: "The relay could not be contacted". Lansweeper includes a scanning agent called LsAgent. LsAgent is a cross-platform, lightweight pro...

Esben_D by Lansweeper Employee
  • 5022 Views
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Lansweeper installer not launching

If you've downloaded the latest Lansweeper installer and the installer isn't launching when executed, the file may be blocked or incomplete. This article explains how to resolve this issue. As of version 10.4 the options /classic needs to be used to ...

Lansweeper by Lansweeper Tech Support
  • 1745 Views
  • 0 comments
  • 0 kudos

Automatically redirected to login screen

The Lansweeper software consists of 3 components: a database, a scanning service and a web console. The web console, scanning service and other files are added to the folder specified in the Lansweeper installer during the initial installation. To en...

Lansweeper by Lansweeper Tech Support
  • 1781 Views
  • 0 comments
  • 0 kudos

Reinstalling the web console

This page explains how you can reinstall the Lansweeper web console if it won't load and restarting the web service does not resolve the issue. If your Lansweeper web console stops working for some reason or won't load at all, the first thing you sh...

Lansweeper by Lansweeper Tech Support
  • 7844 Views
  • 0 comments
  • 0 kudos

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