Learn how to resolve issues with your Lansweeper installation.
This article explains how to resolve a license issue error that might occur when linking an on-premise installation to a Cloud-based site. With the introduction of Lansweeper Cloud, there are three ways to set up Lansweeper: A Cloud-based site: sca...
This article explains the "update in progress" web console page. It is recommended that you update your Lansweeper installation on a regular basis, to ensure that you have the latest available patches installed and access to any new features that hav...
This page provides troubleshooting steps for resolving issues with the Lansweeper scanning service connecting to the database. This page is for Lansweeper Classic. For Lansweeper Sites (in the cloud), see Scan server status unknown or sync server st...
This article explains how to resolve the "Errorid: -1 error" you may encounter when installing or updating Lansweeper. One of the available database server options when installing Lansweeper is SQL LocalDB. When you choose to host the Lansweeper data...
This page explains how to resolve the following error: "Cannot connect to database, check your config file. Login failed for user lansweeperuser". Lansweeper data, reports and settings are stored in a database. Your database is hosted in either the ...
From version 6.0 onward, the Lansweeper software includes a help desk and ticketing system. Tickets can be created in several ways: in the web console, by importing emails, by importing .csv files and through the ticket API. More information on how h...
This page explains how to resolve the following error, which you may see when connecting to the cloud relay server: "The relay could not be contacted". Lansweeper includes a scanning agent called LsAgent. LsAgent is a cross-platform, lightweight pro...
If you've downloaded the latest Lansweeper installer and the installer isn't launching when executed, the file may be blocked or incomplete. This article explains how to resolve this issue. As of version 10.4 the options /classic needs to be used to ...
The Lansweeper software consists of 3 components: a database, a scanning service and a web console. The web console, scanning service and other files are added to the folder specified in the Lansweeper installer during the initial installation. To en...
This page explains how you can reinstall the Lansweeper web console if it won't load and restarting the web service does not resolve the issue. If your Lansweeper web console stops working for some reason or won't load at all, the first thing you sh...
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