Knowledge Base
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Helpdesk search locks up under certain circumstances (filters stop working)
We have customers writing about the Helpdesk web console search locking up. The Lansweeper Helpdesk appears to be nonfunctional, although other parts of the web console seem to work fine.These customers are experiencing issues with broken filters whe...
Pro Tips #27: Lansweeper Load Balancing - Part 2
Pro Tips 27 is out after a short delay due to our Lansweeper 360 event last week. This week's pro tips continues the topic of load balancing and maintenance focussed reports and data. Discover it in the Pro tips 27 blog post.
Seeing your scanning queue stuck at the same asset?
When you see your scanning queue stuck, not processing any scans, this can have several reasons. One of them is Performance Scanning targets hogging up the queue. These Performance Scanning targets run in the background and are not visible on the sca...
Duplicate Assets for Windows
While scanning, Lansweeper compares the scanned data with existing data already stored in the database. If Lansweeper finds a match for the scanned data, the existing asset is updated with the scanned data. However, if no existing asset is found and ...
Deployments: Package timeout reached. Unknown last result
What if? your Lanweeper deployment package is ending with result: Package timeout reached. Unknown last result How does it work? The deployment module iterates through the below steps when deploying to a computer: Using scanning credentials, RemoteD...
Network devices scanned as a web server
Lansweeper finds your network devices, but unfortunately, they are discovered as a different device type. Now what?Lansweeper will use all the information it can retrieve from your devices during scanning to determine the device type.Ideally, network...
Seeing a large Lansweeper database, even after cleanup?
We have recently discovered that for tblServicesUni, entries are not being cleaned up if an asset gets deleted. This table could potentially build up over time, increasing database size and impacting performance. Symptoms: You see an extensive databa...
Seeing old disconnected devices on your switches?
What if? Your switches still show devices that are disconnected. Even when the switch has been rescanned recently. Switch port connection information on the switch's summary page shows the last associated asset scanned for this switch on that port. A...
Object reference error after updating to 10.2.0.0
Symptoms In Lansweeper version 10.2.0.0, we introduced a new design for the top and left menus in the web console. However, some customers are writing in about getting an error message after upgrading and not being able to access the web console.Diag...
Pro Tips #26: Lansweeper Load Balancing
This week's Pro Tips covers load balancing within Lansweeper. Do you have multiple scanning servers, targets etc? I've created some resources you can use to manage your installations better. You can read all about it in the Pro Tips 26 blog post.
Switching to Modern authentication to scan or use Microsoft online services with Lansweeper
IssueApplications have used Basic authentication to connect to servers, services, and API endpoints.Basic authentication, however, is an outdated industry standard.In September 2021, Microsoft announced that effective October 1, 2022, they will begin...
How to demote a Helpdesk agent to free up the agent license.
One of your Helpdesk Agents has left the company to pursue a lifetime dream. You want to demote that agent to a normal user to free up the Agent license. When you want to re-assign the license or demote the Agent to a user, you are stuck because the ...
Pro Tips #25: Updates and Uptimes
A new Pro Tips is here covering more ways to visualize Windows updates and uptimes to manage the Windows patch level more easily. Take a look and grab the reports!
Suddenly seeing Access Denied scanning errors?
SymptomsLast year, Microsoft implemented hardening changes in DCOM required for CVE-2021-26414. June 14, 2022, these hardening changes are enabled by default but with the ability to disable them using a registry key.Microsoft SourceWe have received s...
Urgent: Minimal Version Increase for Syncing to Cloud
At Lansweeper, we are constantly working on improving the product and security. In version 9.3, we have improved security for syncing data between Cloud and your on-prem installation. Security is key and to make sure, you as a customer, will remain s...
