Knowledge Center

Get access to all Lansweeper knowledge resources and learn how to leverage the Lansweeper tool at its best.

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Pro Tips

With Esben: Regular posts that dive deeper into what Lansweeper can do and creative ways to use Lans...

39 Posts

Quick Tech Solutions

With our Tech Support: Regular posts with quick solutions to improve your Lansweeper experience.

79 Posts

Archive - KB

Content on this page has been archived for future reference as it may be out of date or be replaced ...

14 Posts

Activity in Knowledge Center

Error when authenticating with Lansweeper's API

When you attempt to integrate Lansweeper with apps like Freshservice and Jira Service Management, you might receive the error message: Failed to load site data, please ensure that you have entered a valid 'Lansweeper Identity Code' or make sure  Lans...

anniep by Lansweeper Tech Support
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Pro Tips #40: ChatGPT & Advanced Reporting in Cloud

In this month's Pro Tip, I cover how you use ChatGPT as a digital assistant to create advanced reports. It's especially helpful if you're not that familiar with coding your own advanced reports. I also share some other tips on how to make reporting e...

Esben_D by Lansweeper Employee
  • 29 Views
  • 0 replies
  • 1 kudos

Remove an installation from your cloud site

If an installation is no longer relevant or useful, has issues with performance or security, or conflicts with your other installations, you can remove that installation by unlinking it from your cloud site. Once you unlink your installation, your cl...

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sophie by Lansweeper Tech Support
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Scan a Windows computer with LAPS

AD Local Administrator Password Solution (LAPS) is a feature introduced in Lansweeper 10.4.2. You will need to update your installation if you are running a lower Lansweeper version. Lansweeper Classic now supports Local Administrator Password Soluti...

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Nils by Lansweeper Tech Support
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Buy a cloud license

The License status menu shows you all information about your Lansweeper license, namely the license type, the current amount of assets, the license’s asset limit, and the expiry date for paid licenses. Current assets includes all scanned or manually...

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Nils by Lansweeper Tech Support
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How to scan Office 365 with a Microsoft Cloud Credential

Scanning Microsoft Cloud Services is a feature introduced in Lansweeper 8.3. If you are using an older Lansweeper release, you will need to update by following the instructions in this knowledge base article. Office 365 scanning was introduced in Lan...

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ErikT by Lansweeper Tech Support
  • 3114 Views
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GPO vs RPC unavailable errors

You notice that devices cannot be scanned or deployed to agentless. You have recently updated your group policy settings. This issue must be resolved STAT! What could be happening? This may be a case of the Group Policy settings preventing WMI calls....

ErikT by Lansweeper Tech Support
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Scan SCCM targets

Lansweeper integrates with System Center Configuration Manager (SCCM). Lansweeper can scan machines that are visible in the Assets & Compliance > Devices section of your SCCM server and cross-reference them with Lansweeper assets. Scanned SCCM data i...

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Nils by Lansweeper Tech Support
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Scan Windows computers targets

Scan Windows domain or workgroup computers by adding Windows computers as an agentless scan target.  To add a Windows computer scan target: In your Lansweeper Cloud environment, navigate to Scanning > Targets.Select Add scanning target. Choose an ava...

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sophie by Lansweeper Tech Support
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LsAgent and excluded devices

We have received reports mentioning that Windows computers have been excluded from agentless scanning and attempted to be scanned with an agent instead. This results in the asset also being excluded when scanned with LsAgent. What is happening, and w...

ErikT by Lansweeper Tech Support
  • 171 Views
  • 0 replies
  • 1 kudos

Introduction to Asset Radar

Asset Radar is a feature introduced in Lansweeper 8.0. If you are using an older Lansweeper release, you will need to update by following the instructions in this knowledge base article. This article provides an introduction to the Asset Radar featur...

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Bruce_B by Lansweeper Employee
  • 2291 Views
  • 1 replies
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Security Insights: Why am I seeing false positives?

Security Insights is a feature in Lansweeper Cloud currently in Preview mode. It provides insights into which assets are potentially vulnerable. It will not replace a scanner. Features in Preview mode are still being actively worked on in the backgro...

ErikT by Lansweeper Tech Support
  • 593 Views
  • 1 replies
  • 5 kudos

Pro Tips #39: Passive Scanning

A new month a new Pro Tip. This month I go over passive scanning, how to use it and provide some resources that can help you better manage it. You can find it all in the Pro Tips 39 blog post and video.  

Esben_D by Lansweeper Employee
  • 169 Views
  • 0 replies
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License issue for Cloud

If you initiated a Lansweeper Cloud-first installation and attempted to add your Lansweeper Cloud license through the Lansweeper on-premises web console, you will receive the following error: This error occurs if you're an existing Lansweeper Cla...

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FrankSc by Lansweeper Tech Support
  • 485 Views
  • 0 replies
  • 3 kudos
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We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the Lansweeper Community.