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Error when opening a report: Instance is read-only

Issue: When opening a report, you get this error: Error: Instance is read-only What could be happening? The error message "Error: Instance is read-only" is related to the database. You might have received this error when attempting to run reports whi...

cvigier by • Lansweeper Employee
  • 37 Views
  • 1 replies
  • 1 kudos

Lansweeper not working in Edge

You notice that Lansweeper is not working when using the Microsoft Edge browser. Page you might be seeing: https://yourwebconsoleURL/BrowserNotSupported.aspx What could be happening? When we released version 9.1.0.9 of Lansweeper in November of 2021,...

cvigier by • Lansweeper Employee
  • 36 Views
  • 0 replies
  • 1 kudos

Error when authenticating with Lansweeper's API

When you attempt to integrate Lansweeper with apps like Freshservice and Jira Service Management, you might receive the error message: Failed to load site data, please ensure that you have entered a valid 'Lansweeper Identity Code' or make sure  Lans...

cvigier by • Lansweeper Employee
  • 26 Views
  • 0 replies
  • 0 kudos

How to scan server core?

By default, Lansweeper doesn't support scanning server core information. However, you can use Lansweeper to retrieve server-core product information through a workaround.  This Microsoft article explains how to check the registry settings to determin...

cvigier by • Lansweeper Employee
  • 32 Views
  • 0 replies
  • 0 kudos

Wake-on-LAN (WOL) Issue

You are trying to wake up your devices remotely. You send a magical package to the devices but nothing happens.  What could be wrong? It might be that your devices are powering down the network interface while they are in sleep mode. Solution Allow p...

cvigier by • Lansweeper Employee
  • 29 Views
  • 0 replies
  • 1 kudos

Linux LsAgent service name change

You are trying to get the status of the LsAgent client running on your Linux devices. You run the following command, but receive an error message:  systemctl status LansweeperAgentService You are trying to stop/start the Lansweeper service. You run e...

cvigier by • Lansweeper Employee
  • 27 Views
  • 0 replies
  • 1 kudos
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