Knowledge Base
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335 PostsActivity in Knowledge Center
Error when authenticating with Lansweeper's API
When you attempt to integrate Lansweeper with apps like Freshservice and Jira Service Management, you might receive the error message: Failed to load site data, please ensure that you have entered a valid 'Lansweeper Identity Code' or make sure Lans...
Pro Tips #40: ChatGPT & Advanced Reporting in Cloud
In this month's Pro Tip, I cover how you use ChatGPT as a digital assistant to create advanced reports. It's especially helpful if you're not that familiar with coding your own advanced reports. I also share some other tips on how to make reporting e...
Using a Microsoft Cloud Services application for sending Helpdesk and Email alerts
Sending emails using a Microsoft Cloud Services application was introduced in Lansweeper 8.3. If you are using an older Lansweeper release, you will need to update by following the instructions in this knowledge base article. Using Lansweeper it's po...
Remove an installation from your cloud site
If an installation is no longer relevant or useful, has issues with performance or security, or conflicts with your other installations, you can remove that installation by unlinking it from your cloud site. Once you unlink your installation, your cl...
Scan a Windows computer with LAPS
AD Local Administrator Password Solution (LAPS) is a feature introduced in Lansweeper 10.4.2. You will need to update your installation if you are running a lower Lansweeper version. Lansweeper Classic now supports Local Administrator Password Soluti...
Buy a cloud license
The License status menu shows you all information about your Lansweeper license, namely the license type, the current amount of assets, the license’s asset limit, and the expiry date for paid licenses. Current assets includes all scanned or manually...
How to scan Office 365 with a Microsoft Cloud Credential
Scanning Microsoft Cloud Services is a feature introduced in Lansweeper 8.3. If you are using an older Lansweeper release, you will need to update by following the instructions in this knowledge base article. Office 365 scanning was introduced in Lan...
GPO vs RPC unavailable errors
You notice that devices cannot be scanned or deployed to agentless. You have recently updated your group policy settings. This issue must be resolved STAT! What could be happening? This may be a case of the Group Policy settings preventing WMI calls....
Scan SCCM targets
Lansweeper integrates with System Center Configuration Manager (SCCM). Lansweeper can scan machines that are visible in the Assets & Compliance > Devices section of your SCCM server and cross-reference them with Lansweeper assets. Scanned SCCM data i...
Scan Windows computers targets
Scan Windows domain or workgroup computers by adding Windows computers as an agentless scan target. To add a Windows computer scan target: In your Lansweeper Cloud environment, navigate to Scanning > Targets.Select Add scanning target. Choose an ava...
LsAgent and excluded devices
We have received reports mentioning that Windows computers have been excluded from agentless scanning and attempted to be scanned with an agent instead. This results in the asset also being excluded when scanned with LsAgent. What is happening, and w...
Introduction to Asset Radar
Asset Radar is a feature introduced in Lansweeper 8.0. If you are using an older Lansweeper release, you will need to update by following the instructions in this knowledge base article. This article provides an introduction to the Asset Radar featur...
Security Insights: Why am I seeing false positives?
Security Insights is a feature in Lansweeper Cloud currently in Preview mode. It provides insights into which assets are potentially vulnerable. It will not replace a scanner. Features in Preview mode are still being actively worked on in the backgro...
Pro Tips #39: Passive Scanning
A new month a new Pro Tip. This month I go over passive scanning, how to use it and provide some resources that can help you better manage it. You can find it all in the Pro Tips 39 blog post and video.
License issue for Cloud
If you initiated a Lansweeper Cloud-first installation and attempted to add your Lansweeper Cloud license through the Lansweeper on-premises web console, you will receive the following error: This error occurs if you're an existing Lansweeper Cla...
