Configure and use Lansweeper's Helpdesk, which includes a ticketing system, knowledge base, calendar, and more.
Learn about the Lansweeper help desk. The help desk includes a ticketing system, knowledge base, calendar, and more. This article provides an introduction to the Lansweeper help desk. From version 6.0 onward, the Lansweeper software includes a fully...
From version 6.0 onward, the Lansweeper software includes a fully functional helpdesk. The helpdesk portion of Lansweeper can be displayed in each user's preferred language. English, Dutch, French and German are built-in language options, but you can...
From version 6.0 onward, the Lansweeper Classic software includes a fully functional helpdesk. At its core, the helpdesk is a resource for sharing knowledge with people inside or outside of your company. It boasts a robust ticketing system that allow...
From version 6.0 onward, the Lansweeper software includes a fully functional helpdesk. At its core, the Lansweeper helpdesk is a resource for sharing knowledge with people inside or outside of your company. It boasts a robust ticketing system that al...
From version 6.0 onward, the Lansweeper software includes a fully functional helpdesk. The helpdesk boasts a robust ticketing system that allows people to ask each other questions and request support. Each helpdesk ticket has a type, a state and a pr...
From version 6.0 onward, the Lansweeper software includes a fully functional helpdesk. The Lansweeper helpdesk includes a robust ticketing system that allows people to ask each other questions and request support. Ticket custom fields allow users and...
When new tickets are sent via email to the helpdesk and imported, dispatching rules can be used to perform automated actions on those tickets. A dispatching rule allows you to automatically change type, state, priority and other properties of incomin...
When dealing with a large number of tickets in the helpdesk, agents need a way to structure those tickets into various overviews. To structure the tickets they work on, agents can use ticket filters. Ticket filters are lists of tickets that meet cert...
Service-level agreements (SLAs) help you ensure that tickets are responded to by agents in a timely manner. They allow you to set company standards for the handling and resolution of tickets, to ensure user satisfaction. You can create specific SLAs ...
No one apart from the built-in admin has the ability to delete tickets by default, to avoid gaps in the ticket history. You can however manually give users the right to permanently delete tickets from the helpdesk and Lansweeper database. Browse to ...
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