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With our Tech Support: Regular posts with quick solutions to improve your Lansweeper experience.

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Blog Articles

Randomize your IP Range scanning target schedule

You've got multiple subnets in your network and created an IP Range scanning target for each one.Excited to witness Lansweeper's capabilities, you've added all the targets. The results are coming in, ...

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Tuning Lansweeper for optimal performance

The time spent scanning your network depends on various items. Lansweeper scans a variety of Operating Systems and features through various protocols. Depending on the OS and scanning details set in L...

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Your account locked out by too many login attempts?

You've set up your IP range scanning target to scan your Windows devices. You have several Windows accounts, for different types of setups. You've mapped all these credentials to the IP range scanning...

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Cloud Sync Issue

You may have noticed when checking the "Cloud Link Overview" that your inventory hasn't been fully synced between the on-prem installation and the Cloud instance for a couple of days. Additionally, yo...

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Wake-on-LAN (WOL) Issue

You are trying to wake up your devices remotely. You send a magical package to the devices but nothing happens.  What could be wrong? It might be that your devices are powering down the network interf...

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Linux LsAgent service name change

You are trying to get the status of the LsAgent client running on your Linux devices. You run the following command, but receive an error message:  systemctl status LansweeperAgentService You are tryi...

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Is your Helpdesk email not authenticating?

You notice that the Helpdesk email is struggling to get authenticated. It was working fine yesterday, or you're setting it up for the first time.  What is happening? The Lansweeper Helpdesk can have i...

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Error when opening a report: Instance is read-only

Issue: When opening a report, you get this error: Error: Instance is read-only What could be happening? The error message "Error: Instance is read-only" is related to the database. You might have rece...

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How to scan server core?

By default, Lansweeper doesn't support scanning server core information. However, you can use Lansweeper to retrieve server-core product information through a workaround.  This Microsoft article expla...

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Lansweeper not working in Edge

You notice that Lansweeper is not working when using the Microsoft Edge browser. Page you might be seeing: https://yourwebconsoleURL/BrowserNotSupported.aspx What could be happening? When we released ...

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Error when authenticating with Lansweeper's API

When you attempt to integrate Lansweeper with apps like Freshservice and Jira Service Management, you might receive the error message: Failed to load site data, please ensure that you have entered a v...

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GPO vs RPC unavailable errors

You notice that devices cannot be scanned or deployed to agentless. You have recently updated your group policy settings. This issue must be resolved STAT! What could be happening? This may be a case ...

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