We have customers writing about the Helpdesk web console search locking up. The Lansweeper Helpdesk appears to be nonfunctional, although other parts of the web console seem to work fine.These custome...
When you see your scanning queue stuck, not processing any scans, this can have several reasons. One of them is Performance Scanning targets hogging up the queue. These Performance Scanning targets ru...
While scanning, Lansweeper compares the scanned data with existing data already stored in the database. If Lansweeper finds a match for the scanned data, the existing asset is updated with the scanned...
What if? your Lanweeper deployment package is ending with result: Package timeout reached. Unknown last result How does it work? The deployment module iterates through the below steps when deploying ...
Lansweeper finds your network devices, but unfortunately, they are discovered as a different device type. Now what?Lansweeper will use all the information it can retrieve from your devices during scan...
We have recently discovered that for tblServicesUni, entries are not being cleaned up if an asset gets deleted. This table could potentially build up over time, increasing database size and impacting ...
IssueApplications have used Basic authentication to connect to servers, services, and API endpoints.Basic authentication, however, is an outdated industry standard.In September 2021, Microsoft announc...
One of your Helpdesk Agents has left the company to pursue a lifetime dream. You want to demote that agent to a normal user to free up the Agent license. When you want to re-assign the license or demo...
What if? Your switches still show devices that are disconnected. Even when the switch has been rescanned recently. Switch port connection information on the switch's summary page shows the last associ...
Symptoms In Lansweeper version 10.2.0.0, we introduced a new design for the top and left menus in the web console. However, some customers are writing in about getting an error message after upgrading...
At Lansweeper, we are constantly working on improving the product and security. In version 9.3, we have improved security for syncing data between Cloud and your on-prem installation. Security is key ...
SymptomsLast year, Microsoft implemented hardening changes in DCOM required for CVE-2021-26414. June 14, 2022, these hardening changes are enabled by default but with the ability to disable them using...
SymptomsYour network printers are being scanned but they show up as a different device type.DiagnosisIdeally, network devices like printers are scanned using SNMP. If SNMP is not enabled or available ...
We frequently see customers reporting an "No valid or working credentials" error when scanning Intune, Azure or M365 This error usually indicates that the supplied credentials are incorrect or that th...
We often get the question if it is possible to jump versions when upgrading Lansweeper. Eg. Can you upgrade from version 8.xx to version 10.xx immediately or should we first install version 9.xx?The s...
LsAgent can be pushed silently to devices in your network. In theory, any deployment tool can be used to push LsAgent to your devices in your network, however, tools other than the Lansweeper deployme...
It is important to distinguish the account creation process from having site access. They’ve got some relation to each other, but are by and large separate things. eg. You can have an account without ...
We have recently discovered that a file is created without file extension when exporting to xls from the Assets menu.When fixed, this will be mentioned as LAN-13127 in our changelog. As a workaround,...
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Seeing old disconnected devices on your switches?
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Object reference error after updating to 10.2.0.0
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Suddenly seeing Access Denied scanning errors?
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Experiencing high resource usage cpu/memory?
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How to troubleshoot the RPC unavailable error
