License issue

[PaulVa214]

Hi,

We purchased a premium upgrade last year and now it seems like you have changed it to a annual payment plan to keep using the program. So now , from my understanding, we won't be able to use the program after the 1st? That is not what you indicated to me when I purchased this. I could understand not continuing to receive any more upgrades or premium support but to lose functionality is not what we believed to have purchased.

[Hemoco]

Hi,

I've just resend the message.

[PaulVa214]

sorry , not in there either

please resend

Thanks

[Hemoco]

Hi Paul,

Please check your spam box, mail was send last saturday to paul.akin@thermofisher.com from lansweeper@hemoco.com

[PaulVa214]

don't have a paypal account
my address is paul.akin@thermofisher.com
or personal paul@akin.net

[Hemoco]

Hi,

Don't know if you got the mail but I've send you the paypal confirmation. (to the paypal address)

[PaulVa214]

Sorry, can't seem to locate Order ID

[Hemoco]

Could you please send us your order ID.
Lansweeper premium has always been a yearly subscription.

According to the date you mentioned you probably had a Paypal subscription of 99€ a year.
We stopped using Paypal and have send a link to all old Paypal customers with a discount link (almost 99€ but now coverted to USD)