Windows 7 ScreenGrab

[Rboynton]

I cannot get the screen capture program to work on systems with Windows 7. Is this a known issue? when the application runs, nothing ever comes up.

[cstern]

I am experiencing this same issue.

UPDATE: The Beta appears to have resolved the issue for me. As well as an issue with dual-monitor support (see here: http://www.lansweeper.com/forum/yaf_postst2628_screengrab-and-dual-monitors.aspx )

[CBTechnology]

I am having this same issue. I can't do a screengrab of a Windows 7 machine. I have tried from Windows XP and Windows 7. States that it is "installing service" but than just stops. Was there ever any solution found for this issue?

[Hemoco]

CBTechnology wrote:
I am having this same issue. I can't do a screengrab of a Windows 7 machine. I have tried from Windows XP and Windows 7. States that it is "installing service" but than just stops. Was there ever any solution found for this issue?

There is a new beta here: http://www.lansweeper.com/forum/yaf_postst3222_29-March-Remote-screenshot-40-beta.aspx

[Rboynton]

The source is Windows XP SP3 and the destination is Windows 7. Both running 32bit OS.

[Hemoco]

We'll try to reproduce this.
Coulg you give the source/destination computers OS/service pack/32-64 bit.

[Rboynton]

I checked our Symantec Endpoint Protection manager, and this is not an issue. Screengrab is working fine under XP, but not W7 (same Symantec EP on both XP and W7 systems).

[Hemoco]

Some virusscanners see the screengrab as "riskware".
Could you check if the virusscanner on source and destination are not blocking the executable?

[Rboynton]

The last one I see is "installing service", and then nothing happens.

[Rboynton]

Is there something unique to Windows 7 that would prohibit this working?