cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

TL;DR-Sweepy-Icon (1).png
This page guides you through resolving an issue in which Cloud management was mistakenly selected during Lansweeper setup instead of On-prem management.


If you accidentally select Cloud management instead of On-prem management during the initial Lansweeper setup, you will not be able to access the On-premises console or enter your license key to begin scanning. To resolve the error, follow the steps below.

To resolve this error, you must delete your current site, create a new one, and link it to your installation. Cloud-first sites can not be converted into hybrid sites. For more information about license and installation types, check out Lansweeper installation and management types.
  1. Enable the on-premises console.
  2. In the on-prem console, select Cloud link overview > Unlink from cloud site > Confirm.
  3. Go to Configuration > Your Lansweeper license > Add license.
  4. Enter your license key and select Ok.
  5. Navigate to your Lansweeper Site.
  6. Go to Configuration > Site settings > Delete this site. Enter the name of the site, then select Delete this site.
  7. Link your on-prem console to a new Lansweeper Site.

If you cannot delete your site, contact our support team for assistance.

Was this article helpful? Yes No
No ratings

New to Lansweeper?

Try Lansweeper For Free

Experience Lansweeper with your own data.
Sign up now for a 14-day free trial.

Try Now

New to Lansweeper?

Try Lansweeper For Free

Experience Lansweeper with your own data.
Sign up now for a 14-day free trial.

Try Now
Version history
Last update:
Thursday
Updated by: