Troubleshoot: Selected Cloud management instead of On-premises management during installation

[sophie]

This page guides you through resolving an issue in which Cloud management was mistakenly selected during Lansweeper setup instead of On-prem management.

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If you accidentally select Cloud management instead of On-prem management during the initial Lansweeper setup, you will not be able to access the On-premises console or enter your license key to begin scanning. To resolve the error, follow the steps below.

To resolve this error, you must delete your current site, create a new one, and link it to your installation. Cloud-first sites can not be converted into hybrid sites. For more information about license and installation types, check out Lansweeper installation and management types.

1. Enable the on-premises console.
2. In the on-prem console, select Cloud link overview > Unlink from cloud site > Confirm.
3. Go to Configuration > Your Lansweeper license > Add license.
4. Enter your license key and select Ok.
5. Navigate to your Lansweeper Site.
6. Go to Configuration > Site settings > Delete this site. Enter the name of the site, then select Delete this site.
7. Link your on-prem console to a new Lansweeper Site.

If you cannot delete your site, contact our support team for assistance.