From version 6.0 onward, the Lansweeper Classic software includes a fully functional helpdesk. At its core, the helpdesk is a resource for sharing knowledge with people inside or outside of your company. It boasts a robust ticketing system that allows people to ask each other questions and request support. It also includes a knowledge base to share articles on a variety of topics, a company news widget and a calendar to keep track of meetings, vacation days and more.
You'll notice the Helpdesk menu in the Lansweeper Classic web console where you can view and respond to incoming tickets. If your company has no immediate need for a helpdesk, it is possible to disable section.
Remove the Helpdesk menu
- Browse to the Configuration > General Settings section of the Lansweeper web console.
- Tick the Disable helpdesk menu option in the General section of the page. It is the option listed at the very top of the page.
- Refresh your web browser. The Helpdesk menu has now been removed from view, as you can see in the screenshot below. Helpdesk widgets have also been removed from the Add Widgets dashboard menu. If you decide you want to use the helpdesk at a later time, you can always re-enable helpdesk functionality by unchecking the option in the previous step. The hidden menu and dashboard options will become available again.