actually a relatively hard question to answer but
Receive tickets via end-user portal or email
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Create tickets in one click while browsing your network assets
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(that's from the spiceworks webpage by the way....i tried their package and it never finished scanning my network)
the ability to configure specific "issues" that can be reported (like a drop down list on the helpdesk form that has common known issues)
the ability to do the same with product information (like saying this is an issue with MS Outlook, or word, or autocad)
standard helpdesk jumblies
also..if this is geert responding...i'm from www.geekstogo.com....you requested that someone do a review of your product....i'm using lansweeper for my actual network but once i work the kinks out i plan on doing the review deal
