Question How can I reduce the size of my Lansweeper database? Answer Databases hosted in SQL LocalDB and SQL Server Express are limited in size by Microsoft. To reduce the size of your Lansweeper database, please refer to the following knowledge b...
Question I have an older version of Lansweeper on-prem. Can I update to the latest version immediately? Answer Yes, you can update your older version of Lansweeper Classic to the latest version immediately. There is no specific upgrade path that y...
Question How do I migrate my existing console running under IIS Express to IIS Server? Answer To migrate your existing console running under IIS Express (the default web server), to IIS Server, please reinstall the web console by following these i...
Symptoms After restarting or updating Lansweeper, we get the First Run wizard again. Diagnosis The LocalDB database runs under its own service, Lansweeper LocalDB Service. When the Lansweeper LocalDB service is started, the lansweeperdb.mdf file i...
Question Which ports are used for communication between the scan servers and the Lansweeper database? Answer For communication between the Lansweeper Scan Servers and the Lansweeper database, the Microsoft SQL Server operates through port 1433/TCP...
Issue When creating or editing a Ticket Dispatching rule, users get the following error: Error while saving: INSERT INTO htblspecialrulesconditions (ruleid, type, condition, text) VALUES (atp1,atp2,atp3,atp4) Conversion failed when converting the nv...
Issue After a Lansweeper upgrade, attempts to add or edit Knowledge base articles containing a single quote result in an error window with only an OK button and no text, which prevents the save operation. The logs show the following error: "A potenti...
At this time, there is no process to migrate an existing cloud site from one hosting region to another. The reason is simple. Data hosted in the EU may not be permitted to move to or be accessible from the US, and allowing region-to-region migration...
Question How do I check the Lansweeper version on the LS Cloud site? Answer Lansweeper Cloud doesn’t use a traditional version number like the on-premises Lansweeper installation does. Here’s how it works: Lansweeper Cloud is a continuously updated...
Question Is SQL Server 2025 supported for Lansweeper On-Prem installations? Answer SQL Server 2025 is supported for Lansweeper On-Prem. For more details, refer to the installation requirements: https://community.lansweeper.com/t5/requirements/lans...
There were some licensing issues in Lansweeper version 12.6.0.11. We released a hotfix for this, Lansweeper version 12.6.0.12.You can update to the latest Lansweeper version by following the steps in this guide: https://www.lansweeper.com/knowledgeb...
Question Will the Azure Access Control Services (ACS) retirement for Microsoft 365 affect the Lansweeper Helpdesk Email App in Microsoft Entra? Answer The Lansweeper Helpdesk Email configuration uses a Microsoft Cloud Services application that auth...
Summary To find out which helpdesk tickets in Lansweeper have which attached files, you can use a SQL report. Attachments in Lansweeper are stored as files on your web server — ...
Summary DescriptionMicrosoft's deprecation of the WMIC tool in Windows 11 raises questions about its impact on Lansweeper's scanning processes. This article clarifies the effect...
Summary SymptomsDuring an upgrade attempt in Lansweeper on-prem, an error occurred stating "An Installation Error Occurred". The web console became unavailable, and the Lansweep...
Summary SymptomsWhen generating a report that includes the tblADComputers.OU field (such as when checking which computers belong to specific Active Directory Organizational Unit...
Summary SummaryThis article provides steps to resolve the 'Unexpected Issue' error encountered when creating a support case on the Lansweeper Support Portal.EnvironmentLansweepe...
Summary Question: Where can I find the option to enforce SSO?Answer: The option to enforce SSO can be found by going to Configuration and then enabling 'Force login with SSO to ...
Summary DescriptionThe issue involves missing uptime information for certain assets after a successful network scan. Despite the assets being operational, the Uptime tab does no...
Summary Problem Statement:An issue has arisen regarding the API query used to obtain vulnerabilities. The current limitation allows for only 100 records to be retrieved at a ti...
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