Symptoms When scanning Windows computers using an Active Directory Domain scanning target, assets may display the following error message: Cannot resolve IP address Cause When using an Active Directory Domain scanning target, Lansweeper attempts t...
Description The error “SSH ERROR - Could not connect to SSH with credentials XXX” indicates that Lansweeper was unable to connect using the provided SSH credentials for the targeted asset or IP range. As a result, the device cannot be scanned using ...
Description This error indicates that the asset was successfully identified as a Cisco asset, but the most recent scan was unable to establish an SNMP connection. As a result, Lansweeper could not scan the SNMP data for the asset. Primary Causes Th...
This article explains how Lansweeper detects antivirus software in Lansweeper On-prem and what to check if the antivirus information shown for an asset is incorrect or missing. How Lansweeper retrieves antivirus information Lansweeper pulls antiviru...
Issue When searching the MIB Library in Lansweeper On-Prem, the search does not return any results and continues loading indefinitely (spinner keeps spinning). No error message is displayed. Cause This issue is typically caused by one of the followi...
Summary When using automated cleanup options, the term “not seen” does not refer to a single timestamp, such as Last successful scan. Instead, Lansweeper evaluates multiple activity timestamps to determine whether an asset is eligible for cleanup. P...
In some support cases, it may be faster and more effective for our Support team to directly view your Lansweeper cloud site instead of relying on screenshots or diagnostics alone. If requested by Support or when creating a Support Case, you can gran...
Summary When running Lansweeper on-premises, certain folders should be excluded (whitelisted) in your antivirus or endpoint protection solution to ensure proper operation and to prevent false positives. Applies to Lansweeper On-Premises Recommende...
If you encounter a generic “VMware error” in Lansweeper, follow the steps below to identify and resolve the issue. Step 1: Verify that Lansweeper is up to date Lansweeper regularly releases patches, updates, and bug fixes. Running an outdated versi...
Azure SQL Server databases are not currently supported as a hosting platform for Lansweeper. The application is designed to run on local or network-hosted SQL Server instances on Windows and does not support managed database services such as Azure S...
Question I navigated to Scanning > Scanned Item Interval in the web console to enable a scan item, but some options are greyed out. How can I enable these scan items? Answer The greyed-out checkbox you are seeing is not used to enable or disable the...
Question Under Assets > LsAgent Assets, there are a large number of entries showing “No asset linked.” What do these entries represent, why do they occur, and can they be safely deleted? Some of these entries also appear to be assigned to LsAgent gr...
Symptoms When attempting to migrate an existing Lansweeper installation to a new server using the documented migration procedure, the installation fails during setup. Specifically, during a fresh installation on the new server, when selecting the Ad...
Problem When attempting to add custom OID data to assets in Lansweeper, the scan result returns “No data found.” However, performing an SNMP walk on the same device confirms that the OID returns valid values. This raises the question of why Lansweep...
Problem Statement When inviting users to join an existing Lansweeper Cloud Site, some users are able to accept the invitation and access the site successfully, while others are prompted to create a new Cloud Site during the acceptance process. Inste...
Problem Statement After enabling and enforcing Single Sign-On (SSO), new users who authenticate via SSO for the first time are prompted to either link their SSO identity to an existing Lansweeper account or create a new account. When the user selec...
Problem Statement In the event of an Identity Provider (IdP) outage, administrators may be unable to access Lansweeper due to exclusive reliance on Single Sign-On (SSO) authentication. To mitigate this risk, there is a need to provision a secure “br...
Question When using LsPush for scanning, why are Microsoft Store apps not appearing in the software list? Answer Microsoft Store app scanning is not supported by LsPush, as it is a legacy scanning method, and this functionality was never implement...
Question How often does the on-premises scanner synchronize with the Lansweeper Cloud Console? Answer Under normal operating conditions, information is synchronized continuously between the on-premises scanner and Lansweeper Sites. This means that...
Question How can a password be reset for a user who has not yet logged into the Lansweeper Cloud environment? Answer Password resets are only possible for existing user accounts. Since this user has not yet created an account, a password reset can...
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