Summary DescriptionThe user is attempting to link OT Network Discovery (v. 4.8.6) to their On-Premise Lansweeper server. They are encountering an error during the linking proces...
Summary Question: Where can I find the option to enforce SSO?Answer: The option to enforce SSO can be found by going to Configuration and then enabling 'Force login with SSO to ...
Summary DescriptionThe issue involves missing uptime information for certain assets after a successful network scan. Despite the assets being operational, the Uptime tab does no...
Summary Problem Statement:An issue has arisen regarding the API query used to obtain vulnerabilities. The current limitation allows for only 100 records to be retrieved at a ti...
Summary Description When setting up Single Sign-On (SSO) in Lansweeper Cloud, users may encounter an issue where the domain verification for example.com fails even after adding ...
Summary ScenarioStarting with Lansweeper version 11.3.0.5, LocalDB installations use Microsoft SQL Server 2022 LocalDB instead of SQL Server 2014 LocalDB. If your server previou...
Summary SituationYou may notice that the registry keys or registry values reported for an asset are outdated. This inconsistency raises concerns about the accuracy and reliabili...
Summary DescriptionAn error occurs when attempting to add/update a new license in Lansweeper.Cause The primary cause of this issue is related to using an outdated version of Lan...
Summary ProblemYou may not receive an invitation link via email, even though your mailbox is working correctly.CauseInvitation emails are only sent to users who have an active L...
Summary DescriptionThe issue involves database permission errors with Lansweeper's new auto-update feature. This feature requires specific permissions for the Lansweeperuser acc...
Summary QuestionIs it possible to generate a linking code to a Cloud site that does not expire?Answer Currently, you cannot generate a linking code that never expires. This desi...
Summary QuestionDo assets set to the disposed state count toward the license limit in Lansweeper?Answer Assets set to the Disposed or Retired state in Lansweeper continue to cou...
Summary QuestionWhy do non-active assets not become active after a successful rescan?Answer Lansweeper marks assets as non-active if you do not rescan them within the defined th...
Summary QuestionWhy does my antivirus trigger when Lansweeper performs automatic updates?AnswerLansweeper's auto-update feature copies the Lansweeper installation folder to C:\P...
Summary DescriptionThe issue involves difficulties in accessing the Support Portal to create a support case. Users must have a registered and verified Community account linked t...
Summary DescriptionAn IT sensor on a Windows Server cannot connect to a Debian-based Discovery Hub. The sensor was installed with the Hub's IP address and a data transfer code. ...
Summary DescriptionAfter migrating Lansweeper, the old server cannot unlink from Lansweeper Sites. This issue persists despite service restarts.CauseThe Lansweeper installation ...
Summary QuestionCan a second Lansweeper scan server be installed to scan networking equipment using the same SQL database as the first server?Answer Yes, a second Lansweeper sca...
Summary QuestionWhy do added OT scan ranges not appear in the cloud tenant after a massive import?Answer OT subnets that are imported via massive import on the local web console...
Summary QuestionWhat is the recommended way to add new users to the Lansweeper Cloud?Answer To add new users to the Lansweeper Cloud, follow these steps:• Instruct new users to ...
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