I have assets with Scanning Access Denied errors upon scanning, how to resolve this?

[Riley]

I have assets with Scanning Access Denied errors upon scanning, how to resolve this?

[Riley · Accepted solution]

In general, Scanning Access Denied errors usually point to invalid credentials or credentials that lack the required privileges to complete the scan.

However, they could also be caused by a firewall that is interfering with the scanning process. We recommend taking the following steps: 

• Double-check that your devices meet the Windows scanning requirements by going through the article here: https://www.lansweeper.com/knowledgebase/domain-scanning-requirements/

• Double-check the troubleshooting steps in the following knowledge base articles on access denied errors and on RPC errors as well, as these have similar causes and solutions:

For Lansweeper On-Premises

WMI Access is denied. 0x80070005

The RPC server is unavailable. 0x800706BA

For Lansweeper Sites

WMI Access is denied. 0x80070005

RPC server is unavailable. 0x800706BA