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bostjanc
Engaged Sweeper III
Greetings!

I have 1 problem and 1 question, let's first start with the question:

(I.) - QUESTION:
In our company we are trying to solve licensing problem.
The idea is: we would like to check every several months what is the difference in installed software on client pc's.
For example: In May 2009, 20 computers out of 100 have installed MS OFFICE. We would like to compare how many new installation have been done since then. I already posted this question on forum several months ago and recieved an answer it will be available to do it in new version. I have just upgraded lansweeper server to version 3.5.2 today, and I was wondering if this new option is available cause' I haven't found it yet.

(II.) - PROBLEM:
I have 17 computers out of 140 with problem: Access is denied 0x80070005
I have already done all the steps from this link: http://www.lansweeper.com/kb/accessdenied.aspx
and also ran the cmd script (repair WMI on a computer) but that didn't do any good.
Now please can you tell me where can I see log files why this is happening and how can I solve this problem.

With best regards,

B




24 REPLIES 24
Hemoco
Lansweeper Alumni
Maybe a stupid question but did you enabled both "local access" and "remote access"

You need to add "POLH\Administrators"
bostjanc
Engaged Sweeper III
I have added Local group: ADMINISTRATORS and then also a DOMAIN ADMINS group, rebooted the pc, ran lsclient.exe server and it is the same. 😞
Hemoco
Lansweeper Alumni
The top green one is missing the buildin administrators group.
Should be self+system+administrators
bostjanc
Engaged Sweeper III
http://www.2shared.com/file/12258710/5607b292/printscreen-lansweeper.html
Hemoco
Lansweeper Alumni
I don't see any errors, is it possible to check the security with dcomcnfg.exe.
Right click my computer and select properties.
Could you add screenshots of the com security and the default property pages please.
bostjanc
Engaged Sweeper III
Client
Hemoco
Lansweeper Alumni
Is this the logging from the server or the client?
bostjanc
Engaged Sweeper III
------- PROVS RESULTS -------------
(Tue Mar 23 13:50:32 2010.937037031) : + CServerObject_BindingFactory::GetProvider User HALCOM\Administrator Locale ms_424 Scope (null) Name CIMWin32
(Tue Mar 23 13:50:32 2010.937037031) : FindProvider hr = 80041002
(Tue Mar 23 13:50:32 2010.937037062) : Find() StatusCode 80000008
(Tue Mar 23 13:50:32 2010.937037062) : IWbemProviderInit::Initialize hr = 00000000
(Tue Mar 23 13:50:32 2010.937037062) : + CServerObject_BindingFactory::InternalGetProviderViaProxyRoute
(Tue Mar 23 13:50:32 2010.937037281) : + CServerObject_RawFactory::GetProvider CIMWin32
(Tue Mar 23 13:50:32 2010.937037312) : Hosting 12 InProcServer 1
(Tue Mar 23 13:50:32 2010.937037312) : CreateServerSide hosting 12
(Tue Mar 23 13:50:32 2010.937037484) : QI(IID_IWbemProviderInit) hr = 00000000
(Tue Mar 23 13:50:32 2010.937037484) : t_ProviderInit->Initialize hr = 00000000
(Tue Mar 23 13:50:32 2010.937037484) : InitializeServerProvider(00B5FE70) returned hr = 00000000
(Tue Mar 23 13:50:32 2010.937037500) : 000BA6B0 = CInterceptor_IWbemSyncProvider(00B5FE70)
(Tue Mar 23 13:50:32 2010.937037500) : t_Interceptor->QI hr = 00000000
(Tue Mar 23 13:50:32 2010.937037500) : t_InterceptorInit->Initialize hr = 00000000
(Tue Mar 23 13:50:32 2010.937037500) : CServerObject_RawFactory::GetNonApartmentProvider pNS root\CIMV2 hr = 00000000
(Tue Mar 23 13:50:32 2010.937037500) : - CServerObject_RawFactory::GetProvider hr = 00000000
(Tue Mar 23 13:50:32 2010.937037500) : PROXY GetProvider(CIMWin32) hr = 00000000
(Tue Mar 23 13:50:32 2010.937037500) : InternalGetProvider hr = 00000000
(Tue Mar 23 13:50:32 2010.937037515) : - CServerObject_BindingFactory::InternalGetProviderViaProxyRoute hr = 00000000
(Tue Mar 23 13:50:32 2010.937037515) : - CServerObject_BindingFactory::GetProvider hr = 00000000
(Tue Mar 23 13:50:33 2010.937037718) : + CServerObject_BindingFactory::GetProvider User HALCOM\Administrator Locale ms_424 Scope (null) Name CIMWin32
(Tue Mar 23 13:50:33 2010.937037718) : FindProvider hr = 00000000
(Tue Mar 23 13:50:33 2010.937037718) : - CServerObject_BindingFactory::GetProvider hr = 00000000
(Tue Mar 23 13:50:33 2010.937037734) : + CServerObject_BindingFactory::GetProvider User HALCOM\Administrator Locale ms_424 Scope (null) Name CIMWin32
(Tue Mar 23 13:50:33 2010.937037734) : FindProvider hr = 00000000
(Tue Mar 23 13:50:33 2010.937037734) : - CServerObject_BindingFactory::GetProvider hr = 00000000
(Tue Mar 23 13:50:33 2010.937037843) : + CServerObject_BindingFactory::GetProvider User HALCOM\Administrator Locale ms_424 Scope (null) Name CIMWin32
(Tue Mar 23 13:50:33 2010.937037843) : FindProvider hr = 00000000
(Tue Mar 23 13:50:33 2010.937037843) : - CServerObject_BindingFactory::GetProvider hr = 00000000
(Tue Mar 23 13:50:33 2010.937037859) : + CServerObject_BindingFactory::GetProvider User HALCOM\Administrator Locale ms_424 Scope (null) Name CIMWin32
(Tue Mar 23 13:50:33 2010.937037859) : FindProvider hr = 00000000
(Tue Mar 23 13:50:33 2010.937037859) : - CServerObject_BindingFactory::GetProvider hr = 00000000
(Tue Mar 23 13:50:33 2010.937037890) : + CServerObject_BindingFactory::GetProvider User HALCOM\Administrator Locale ms_424 Scope (null) Name WBEMCORE
(Tue Mar 23 13:50:33 2010.937037890) : FindProvider hr = 80041002
(Tue Mar 23 13:50:33 2010.937037921) : Find() StatusCode 80000008
(Tue Mar 23 13:50:33 2010.937037921) : IWbemProviderInit::Initialize hr = 00000000
(Tue Mar 23 13:50:33 2010.937037921) : + CServerObject_BindingFactory::InternalGetProviderViaProxyRoute
(Tue Mar 23 13:50:33 2010.937037921) : + CServerObject_RawFactory::GetProvider WBEMCORE
(Tue Mar 23 13:50:33 2010.937037953) : Hosting 1 InProcServer 1
(Tue Mar 23 13:50:33 2010.937037953) : CreateServerSide hosting 1
(Tue Mar 23 13:50:33 2010.937037953) : QI(IID_IWbemProviderInit) hr = 00000000
(Tue Mar 23 13:50:33 2010.937037968) : t_ProviderInit->Initialize hr = 00000000
(Tue Mar 23 13:50:33 2010.937037968) : InitializeServerProvider(07202484) returned hr = 00000000
(Tue Mar 23 13:50:33 2010.937037968) : 0CE49398 = CInterceptor_IWbemSyncProvider(07202484)
(Tue Mar 23 13:50:33 2010.937037968) : t_Interceptor->QI hr = 00000000
(Tue Mar 23 13:50:33 2010.937037968) : t_InterceptorInit->Initialize hr = 00000000
(Tue Mar 23 13:50:33 2010.937037984) : CServerObject_RawFactory::GetNonApartmentProvider pNS root\CIMV2 hr = 00000000
(Tue Mar 23 13:50:33 2010.937037984) : - CServerObject_RawFactory::GetProvider hr = 00000000
(Tue Mar 23 13:50:33 2010.937037984) : LOCAL GetProvider(WBEMCORE) hr = 00000000
(Tue Mar 23 13:50:33 2010.937037984) : InternalGetProvider hr = 00000000
(Tue Mar 23 13:50:33 2010.937037984) : - CServerObject_BindingFactory::InternalGetProviderViaProxyRoute hr = 00000000
(Tue Mar 23 13:50:33 2010.937037984) : - CServerObject_BindingFactory::GetProvider hr = 00000000
(Tue Mar 23 13:50:36 2010.937040859) : + CServerObject_BindingFactory::GetProvider User HALCOM\Administrator Locale ms_424 Scope (null) Name WBEMCORE
(Tue Mar 23 13:50:36 2010.937040859) : FindProvider hr = 00000000
(Tue Mar 23 13:50:36 2010.937040859) : - CServerObject_BindingFactory::GetProvider hr = 00000000
(Tue Mar 23 13:50:36 2010.937040875) : + CServerObject_BindingFactory::GetProvider User HALCOM\Administrator Locale ms_424 Scope (null) Name WBEMCORE
(Tue Mar 23 13:50:36 2010.937040875) : FindProvider hr = 00000000
(Tue Mar 23 13:50:36 2010.937040875) : - CServerObject_BindingFactory::GetProvider hr = 00000000
bostjanc
Engaged Sweeper III
-----FRAMEWORK RESULTS --------

CWbemProviderGlue::Init 03/23/2010 13:50:32.693 thread:416
Failed to open thread token: (1008) 03/23/2010 13:50:32.725 thread:416
Status of mutex creation: (0) 03/23/2010 13:50:32.725 thread:416
FrameworkLogin: root\cimv2:Win32_PageFileUsage 03/23/2010 13:50:32.725 thread:416
FrameworkLogin: root\cimv2:Win32_Registry 03/23/2010 13:50:32.725 thread:416
FrameworkLogin: root\cimv2:Win32_Process 03/23/2010 13:50:32.725 thread:416
FrameworkLogin: root\cimv2:CIM_ProcessExecutable 03/23/2010 13:50:32.725 thread:416
FrameworkLogin: root\cimv2:Win32_DiskPartition 03/23/2010 13:50:32.725 thread:416
FrameworkLogin: root\cimv2:CIM_LogicalFile 03/23/2010 13:50:32.725 thread:416
FrameworkLogin: root\cimv2:Win32_LogonSession 03/23/2010 13:50:32.740 thread:416
FrameworkLogin: root\cimv2:Win32_LoggedOnUser 03/23/2010 13:50:32.740 thread:416
FrameworkLogin: root\cimv2:Win32_SessionProcess 03/23/2010 13:50:32.740 thread:416
FrameworkLogin: root\cimv2:Win32_MappedLogicalDisk 03/23/2010 13:50:32.740 thread:416
FrameworkLogin: root\cimv2:Win32_1394Controller 03/23/2010 13:50:32.740 thread:416
FrameworkLogin: root\cimv2:Win32_AutoChkSetting 03/23/2010 13:50:32.740 thread:416
FrameworkLogin: root\cimv2:Win32_Battery 03/23/2010 13:50:32.740 thread:416
FrameworkLogin: root\cimv2:Win32_BIOS 03/23/2010 13:50:32.740 thread:416
FrameworkLogin: root\cimv2:Win32_BootConfiguration 03/23/2010 13:50:32.740 thread:416
FrameworkLogin: root\cimv2:Win32_BaseService 03/23/2010 13:50:32.740 thread:416
FrameworkLogin: root\cimv2:Win32_Bus 03/23/2010 13:50:32.740 thread:416
FrameworkLogin: root\cimv2:CIM_DataFile 03/23/2010 13:50:32.740 thread:416
FrameworkLogin: root\cimv2:Win32_CIMLogicalDeviceCIMDataFile 03/23/2010 13:50:32.740 thread:416
FrameworkLogin: root\cimv2:Win32_CodecFile 03/23/2010 13:50:32.740 thread:416
FrameworkLogin: root\cimv2:Win32_ComputerSystem 03/23/2010 13:50:32.740 thread:416
FrameworkLogin: root\cimv2:Win32_DependentService 03/23/2010 13:50:32.740 thread:416
FrameworkLogin: root\cimv2:Win32_Desktop 03/23/2010 13:50:32.740 thread:416
FrameworkLogin: root\cimv2:Win32_DesktopMonitor 03/23/2010 13:50:32.740 thread:416
FrameworkLogin: root\cimv2:Win32_AssociatedBattery 03/23/2010 13:50:32.740 thread:416
FrameworkLogin: root\cimv2:Win32_DeviceBus 03/23/2010 13:50:32.740 thread:416
FrameworkLogin: root\cimv2:Win32_DeviceMemoryAddress 03/23/2010 13:50:32.740 thread:416
FrameworkLogin: root\cimv2:Win32_PNPDevice 03/23/2010 13:50:32.740 thread:416
FrameworkLogin: root\cimv2:Win32_Directory 03/23/2010 13:50:32.740 thread:416
FrameworkLogin: root\cimv2:CIM_DirectoryContainsFile 03/23/2010 13:50:32.740 thread:416
FrameworkLogin: root\cimv2:Win32_DiskDrive 03/23/2010 13:50:32.740 thread:416
FrameworkLogin: root\cimv2:Win32_DisplayConfiguration 03/23/2010 13:50:32.740 thread:416
FrameworkLogin: root\cimv2:Win32_DisplayControllerConfiguration 03/23/2010 13:50:32.740 thread:416
FrameworkLogin: root\cimv2:Win32_DriverForDevice 03/23/2010 13:50:32.740 thread:416
FrameworkLogin: root\cimv2:Win32_UserDesktop 03/23/2010 13:50:32.740 thread:416
FrameworkLogin: root\cimv2:Win32_Environment 03/23/2010 13:50:32.756 thread:416
FrameworkLogin: root\cimv2:Win32_FloppyDrive 03/23/2010 13:50:32.756 thread:416
FrameworkLogin: root\cimv2:Win32_FloppyController 03/23/2010 13:50:32.756 thread:416
FrameworkLogin: root\cimv2:Win32_Group 03/23/2010 13:50:32.756 thread:416
FrameworkLogin: root\cimv2:Win32_GroupUser 03/23/2010 13:50:32.756 thread:416
FrameworkLogin: root\cimv2:Win32_IDEController 03/23/2010 13:50:32.756 thread:416
FrameworkLogin: root\cimv2:Win32_IRQResource 03/23/2010 13:50:32.756 thread:416
FrameworkLogin: root\cimv2:Win32_InfraredDevice 03/23/2010 13:50:32.756 thread:416
FrameworkLogin: root\cimv2:Win32_Keyboard 03/23/2010 13:50:32.756 thread:416
bostjanc
Engaged Sweeper III
-----------------------WBEMCORE results:----------------------

(Tue Mar 23 13:43:45 2010.936630234) : GetUserDefaultLCID failed, restorting to system verion(Tue Mar 23 13:44:25 2010.936670406) : CALL ConnectionLogin::NTLMLogin
wszNetworkResource = \\.\root\SecurityCenter
pPreferredLocale = (null)
lFlags = 0x0
(Tue Mar 23 13:44:25 2010.936670406) : DCOM connection from NT AUTHORITY\SYSTEM at authentiction level Privacy, AuthnSvc = 10, AuthzSvc = 0, Capabilities = 0
(Tue Mar 23 13:44:25 2010.936670406) : GetUserDefaultLCID failed, restorting to system verion(Tue Mar 23 13:44:25 2010.936670421) : CALL CWbemNamespace::GetObject
BSTR ObjectPath = AntiVirusProduct
long lFlags = 0
IWbemClassObject ** pObj = 0x1EEF918
(Tue Mar 23 13:44:25 2010.936670421) : CALL CWbemNamespace::ExecQuery
BSTR QueryFormat = Wql
BSTR Query = Select * from __ClassProviderRegistration
IEnumWbemClassObject **pEnum = 0x1EEF280
(Tue Mar 23 13:44:25 2010.936670421) : CALL CWbemNamespace::ExecQueryAsync
BSTR QueryFormat = Wql
BSTR Query = Select * from __ClassProviderRegistration
IWbemObjectSink* pHandler = 0x0
(Tue Mar 23 13:44:25 2010.936670437) : STARTING a main queue thread 1436 for a total of 1
(Tue Mar 23 13:44:25 2010.936670437) : CALL CWbemNamespace::PutInstance long lFlags = 0x0
IWbemClassObject *pInst = 0x4C89C48
(Tue Mar 23 13:44:37 2010.936682437) : STOPPING a main queue thread 1436 for a total of 0
(Tue Mar 23 13:44:45 2010.936690265) : + DllCanUnloadNow()
(Tue Mar 23 13:44:45 2010.936690265) : - DllCanUnloadNow() S_FALSE
(Tue Mar 23 13:44:45 2010.936690265) : + DllCanUnloadNow()
(Tue Mar 23 13:44:45 2010.936690265) : - DllCanUnloadNow() S_FALSE
(Tue Mar 23 13:45:05 2010.936710562) : CALL ConnectionLogin::NTLMLogin
wszNetworkResource = \\.\root\SecurityCenter
pPreferredLocale = (null)
lFlags = 0x0
(Tue Mar 23 13:45:05 2010.936710562) : DCOM connection from NT AUTHORITY\SYSTEM at authentiction level Privacy, AuthnSvc = 10, AuthzSvc = 0, Capabilities = 0
(Tue Mar 23 13:45:05 2010.936710562) : GetUserDefaultLCID failed, restorting to system verion(Tue Mar 23 13:45:05 2010.936710578) : CALL CWbemNamespace::GetObject
BSTR ObjectPath = AntiVirusProduct
long lFlags = 0
IWbemClassObject ** pObj = 0x480F918
(Tue Mar 23 13:45:05 2010.936710578) : CALL CWbemNamespace::ExecQuery
BSTR QueryFormat = Wql
BSTR Query = Select * from __ClassProviderRegistration
IEnumWbemClassObject **pEnum = 0x480F280
(Tue Mar 23 13:45:05 2010.936710593) : CALL CWbemNamespace::ExecQueryAsync
BSTR QueryFormat = Wql
BSTR Query = Select * from __ClassProviderRegistration
IWbemObjectSink* pHandler = 0x0
(Tue Mar 23 13:45:05 2010.936710593) : STARTING a main queue thread 3656 for a total of 1
(Tue Mar 23 13:45:05 2010.936710593) : CALL CWbemNamespace::PutInstance long lFlags = 0x0
IWbemClassObject *pInst = 0x4C89C48
(Tue Mar 23 13:45:17 2010.936722593) : STOPPING a main queue thread 3656 for a total of 0
(Tue Mar 23 13:45:46 2010.936750953) : CALL ConnectionLogin::NTLMLogin
wszNetworkResource = \\.\root\SecurityCenter
pPreferredLocale = (null)
lFlags = 0x0

--------------------WBEMPROX RESULTS------------------------
(Tue Mar 23 13:44:25 2010.936670390) : Using the principal -RPCSS/polh.halcom.local-
(Tue Mar 23 13:44:25 2010.936670406) : ConnectViaDCOM, CoCreateInstanceEx resulted in hr = 0x0
(Tue Mar 23 13:45:05 2010.936710546) : Using the principal -RPCSS/polh.halcom.local-
(Tue Mar 23 13:45:05 2010.936710562) : ConnectViaDCOM, CoCreateInstanceEx resulted in hr = 0x0
(Tue Mar 23 13:45:46 2010.936750812) : Using the principal -RPCSS/polh.halcom.local-
(Tue Mar 23 13:45:46 2010.936750890) : ConnectViaDCOM, CoCreateInstanceEx resulted in hr = 0x0
(Tue Mar 23 13:46:26 2010.936791250) : Using the principal -RPCSS/polh.halcom.local-
(Tue Mar 23 13:46:26 2010.936791265) : ConnectViaDCOM, CoCreateInstanceEx resulted in hr = 0x0
(Tue Mar 23 13:47:06 2010.936831421) : Using the principal -RPCSS/polh.halcom.local-
(Tue Mar 23 13:47:06 2010.936831437) : ConnectViaDCOM, CoCreateInstanceEx resulted in hr = 0x0
(Tue Mar 23 13:47:46 2010.936871593) : Using the principal -RPCSS/polh.halcom.local-
(Tue Mar 23 13:47:46 2010.936871609) : ConnectViaDCOM, CoCreateInstanceEx resulted in hr = 0x0
(Tue Mar 23 13:48:27 2010.936911765) : Using the principal -RPCSS/polh.halcom.local-
(Tue Mar 23 13:48:27 2010.936911781) : ConnectViaDCOM, CoCreateInstanceEx resulted in hr = 0x0
(Tue Mar 23 13:49:07 2010.936951921) : Using the principal -RPCSS/polh.halcom.local-
(Tue Mar 23 13:49:07 2010.936951937) : ConnectViaDCOM, CoCreateInstanceEx resulted in hr = 0x0

---------WINMGT RESULTS -------------------

(Tue Mar 23 13:44:25 2010.936670390) : CForwardFactory::CreateInstance
(Tue Mar 23 13:44:45 2010.936690265) : Got a TIMEOUT work item
(Tue Mar 23 13:44:45 2010.936690265) : Got a FinalCoreShutdown work item
(Tue Mar 23 13:45:05 2010.936710546) : CForwardFactory::CreateInstance
(Tue Mar 23 13:45:46 2010.936750812) : CForwardFactory::CreateInstance
(Tue Mar 23 13:46:26 2010.936791250) : CForwardFactory::CreateInstance
(Tue Mar 23 13:47:06 2010.936831421) : CForwardFactory::CreateInstance
(Tue Mar 23 13:47:46 2010.936871593) : CForwardFactory::CreateInstance
(Tue Mar 23 13:48:27 2010.936911765) : CForwardFactory::CreateInstance
(Tue Mar 23 13:49:07 2010.936951921) : CForwardFactory::CreateInstance
(Tue Mar 23 13:49:47 2010.936992093) : CForwardFactory::CreateInstance

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