client software and OS scan is not showing in database

[PaulVa214]

Hi,

I run lsclient on client machines (XP Pro SP2). and they connected successfully. Connection tool also indicates all OK. Some Machines show up in web Console computer list but says "never scanned" OS or software. Rerun lsclient and shows as "last seen" correctly but still does not scan OS or software. Defaults set for scanning schedule are set to 0. Also tried setting to 1 day with same result. Is there a way to iniate a scan or change the timing of the scan. Does lanSweeper only scan when triggered or does scan to the defaults after the initial scan?

Also we are considering purchasing but boss wants to see the premimum version tools tested . Do you have a way that we can test ??

Paul
Thermo Fisher Scientific
Pataluma, CA

[Hemoco]

Secondly, I created a reg file with the proper OLE permission, remote registry enabled, etc. to apply to the workstations. Distributed this with a logon script.

Can you post your script to make the changes please.

[PaulVa214]

Hi
Well, have been working on this for a few days. I have 220 WS and only 7 that are "issues".

1st. Did a DNS audit and found that for this OU in the forest the DNS servers were not updting correctly. Problem was "who" owned the record, the WS or DHCP. OUr servers were not set up with the DNSPROXYUPDATE group having a enterprise admin "user" in it. Addtiionally DHCP continunity was set at 0 so DHCP did not check to see if a address was taken. Bottom line there were a lot of errors.

Secondly, I created a reg file with the proper OLE permission, remote registry enabled, etc. to apply to the workstations. Distributed this with a logon script.

third logged in using DameWare to the workstation, added lsclient to the root and ran it directly from the WS.

Still have a couple of problems but this solved the greatest majority of them.

So on the next issue which is reporting. (I purchased a subscription). Need to do a basic search on a keyword (Like "Project" or "visio") get the results and export it. From the web interface. Can it be done?? Will start a new thread for this.

Thanks

[Hemoco]

Your last errors are nothing to worry about.
What are the errors left for the unscanned computers?

Check for reverse lookup (ptr records) and make sure that the remote registry is enabled

[PaulVa214]

We have the firewalls all turned off via a GPO. They are off and disabled. FYI, When a GPO policy is put in place turning off the firewall in XP sp2 the "computer browser" service will time out after 5 minutes and stop. Microsoft provides a hotfix patch for this (kb889320). Don't know if this has any bearing on the problem here but I thought I would mention it. We have applied the hotfix to all machines in the forest. I have also applied a registry entry (ole)to all workstations in this OU to insure proper permissions and settings are applied to remote access etc. I have inventoried 180 workstations with 42 never scanned for software or OS.

Here are some of the latest error log entries of some of the workstations. These show up as OK in the scans (Web interface). The 42 others just show errors in the web interface (WMIerror- The RPC Server is unavailable) and do not show up in the error log. Again these 42 check out OK using the connection tester.

7/14/2008 3:28:39 PM : A1030703
System.Runtime.InteropServices.COMException (0x8007045B): A system shutdown is in progress. (Exception from HRESULT: 0x8007045B)
at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
at System.Management.ManagementScope.InitializeGuts(Object o)
at System.Management.ManagementScope.Initialize()
at System.Management.ManagementScope.Connect()
at Lansweeper31.sweeperthread.GetWMI(String Querystr, String Table, clsComputer mycomputer, String section, clsThreadinfo Threadinfo, SqlConnection& sqlcon)
-------------------------------------------------------------------------
7/14/2008 3:33:08 PM : A1030639
System.Management.ManagementException: Generic failure
at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
at System.Management.ManagementPath.GetManagementPath(IWbemClassObjectFreeThreaded wbemObject)
at System.Management.ManagementObject.GetManagementObject(IWbemClassObjectFreeThreaded wbemObject, ManagementScope scope)
at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.get_Current()
at Lansweeper31.sweeperthread.GetWMI(String Querystr, String Table, clsComputer mycomputer, String section, clsThreadinfo Threadinfo, SqlConnection& sqlcon)
-------------------------------------------------------------------------
7/14/2008 4:01:42 PM : A1312948
System.Management.ManagementException: Generic failure
at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
at System.Management.ManagementPath.GetManagementPath(IWbemClassObjectFreeThreaded wbemObject)
at System.Management.ManagementObject.GetManagementObject(IWbemClassObjectFreeThreaded wbemObject, ManagementScope scope)
at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.get_Current()
at Lansweeper31.sweeperthread.GetWMI(String Querystr, String Table, clsComputer mycomputer, String section, clsThreadinfo Threadinfo, SqlConnection& sqlcon)
-------------------------------------------------------------------------
7/14/2008 4:06:05 PM : A1312949
System.Management.ManagementException: Generic failure
at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
at System.Management.ManagementPath.GetManagementPath(IWbemClassObjectFreeThreaded wbemObject)
at System.Management.ManagementObject.GetManagementObject(IWbemClassObjectFreeThreaded wbemObject, ManagementScope scope)
at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.get_Current()
at Lansweeper31.sweeperthread.GetWMI(String Querystr, String Table, clsComputer mycomputer, String section, clsThreadinfo Threadinfo, SqlConnection& sqlcon)
-------------------------------------------------------------------------
7/14/2008 6:02:39 PM : A1312966
System.Management.ManagementException: Generic failure
at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext()
at Lansweeper31.sweeperthread.GetWMI(String Querystr, String Table, clsComputer mycomputer, String section, clsThreadinfo Threadinfo, SqlConnection& sqlcon)

[Hemoco]

Are you sure that the windows firewall is off?
You can check which policies are applied using "gpresult" in windows XP
And you can force them to be applied using "gpupdate /force"

[PaulVa214]

no, we are not using SBS. This is a small OU segment (250 computers) of a very large AD site

yes, both a ping -a and nslookup are fine. also did a dns audit using packetTrap

[Hemoco]

1) is your server a windows SBS server
2) are your sure that "ping -a ipaddress" resolves to the correct hostname

[PaulVa214]

yes. RPC not available error. However when I run the connection tester, it reports all tests as being OK. additionally I can do anything with that client using Dameware remote control or RDP desktop. forward and reverse dns is fine

[Hemoco]

When you click on a computer, and go to the action screen, do you see the tab "errors" in red.

If you click on it, do you get any errors there?