Empty Software Titles

[Ponchohobono]

I have several software titles (Adobe Reader 9.2, Adobe Reader 10.1.0, etc) showing up that when I click on them are not installed on any computers. Is there a way to get rid of those?

[Hemoco]

Problem resolved through email. The specified software packages were installed on non-active machines.

If a software package is only installed on a non-active machine, it will no longer be listed in the Software Overview. However, it will still show up in search results and the computer list will be empty when you click on the name of the software package. We may change this behavior in the future, only listing software packages in search that are installed on active machines.

[Ponchohobono]

Email sent.

[Hemoco]

This should not happen. When computers are removed from your database, their software information is removed as well. If a software package is no longer installed on any machine, it will be gone from the database altogether.

Could you contact us at support@lansweeper.com and provide us with the following:
- Screenshot of your web console landing page. You can access your landing page by clicking on the Lansweeper logo in the top left corner of the web console. Please show us the whole page.
- Output of the report below, preferably in Excel format.

Select tblSoftware.SoftwareID, tblSoftware.ComputerName,
tblSoftware.softwareName, tblSoftware.softwareVersion,
tblSoftware.SoftwarePublisher, tblSoftware.Installdate,
tblSoftware.Lastchanged
From tblSoftware
Order By tblSoftware.softwareName

To use the specified report, do the following:
• Open the Lansweeper configuration console and select Reports & Alerts\Report Builder. Hit the “New” button.
• Copy the SQL code provided and paste it at the bottom of the newly created report, replacing the default SQL code.
• Click somewhere near tblComputers so the new code applies.
• Give the report a “View name” and a “Report name” and hit the “Save” button.
• Double-click on the report in the report list to see its results and export options.