Firefox Plugin

[kas]

I noticed that the Firefox Plugin isn't working with any custom actions that are run via an exe, that have a space in the path.

Example:

\\[Server]\Tools$\vncviewer.exe {computer}

This shortcut runs fine in Internet Explorer, however, Firefox returns the following:
Local loop-back connections are disabled.

Copying the shortcut to the Run command in Windows shows the following:
javascript:runApp('\\\\[Server]\\Tools$\\vncviewer.exe%20MFP3892601','false');

The %20 is being passed instead of a space. This is casing the vncviewer to not start properly.

Encapsulating it in quotes, still produces the same problem.

It appears that trying to run programs with a space in the path is also a problem and the same problem is occurring.

Ideas?

[Hemoco]

This was indeed added later

ALTER TABLE tsysconfig ALTER COLUMN Licensekey varchar(2000)
GO

because if affected customers that were using version 3.5 before it came out initially. (a couple of costumers had a licensekey that was slightly too large)

But this has absolutely nothing to do with the firefox plugin.

PS. this problem only happens with vncviewer, all other actions are working ok.

[kwgagel]

Be advised the following "fix" is specific to the situation outlined below. If your upgrade is the same as mine and your Firefox will not launch custom actions then this might fix the problem.


Shame on Lansweeper...

I found the problem and I've corrected it in my installation.

The problem was that I downloaded the upgrade351.zip to soon. Lansweeper made subsequent changes to the sql script and then reissued an updated upgrade351.zip with out notice to the early adopters (me & possibly others). The change was the addition of a SQL alter table statement to the "upgrade 35 to 351.sql" script.

To find this problem I redownloaded the firefox plugin file and did a md5 on files and the ones I had installed. They were the same. So I redownloaded the upgrade351.zip file and checked the md5 to what I had downloaded the other day. They did not match.

So I started checking the md5's on the files I installed from the older upgrade351.zip and the compared them to the newer ones in the new upgrade351.zip.

The only file that had changed was the sql upgrade script. So using the ExamDiff.exe utility to compare differences between files I compared them.

The newer sql script adds the following two lines (which the previous one was missing).
ALTER TABLE tsysconfig ALTER COLUMN Licensekey varchar(2000)
GO

Being the only differences between all these files I decided to run the command.

I launched the lsupgrade.exe utility and pasted only the above portion of the script and ran it.
I then refreshed my firefox browser and drilled down to a computer and tried an action.

I got an alert telling me that myserver needed to be added to some safe list. I ok'd it and then the custom command worked. They all work now.

The only change was the running of the sql portion of the script above.

Shame on Lansweeper for not incrementing the version number and supplying a script to correct their error.

Hopefully I'm the only one this has happened to.

[kwgagel]

I'm unable to get any actions to work in FireFox. Simply nothing happens when I click an action link - no errors, just nothing.

[Hemoco]

kwgagel wrote:
I'm unable to get any actions to work in FireFox. Simply nothing happens when I click an action link - no errors, just nothing.

The problem with vncviewer is confirmed (only vncviewer, everything else works)

Please check each step on this page : http://www.lansweeper.com/kb/firefoxplugin.aspx

Make sure you have the latest actions.aspx and actions.js files (from the 3.5.1 zip)

[icmedienhaus]

Same Problem here.
VNC doesn't work in Firefox. But other actions like screengrab.exe work in Firefox, too.

[kas]

Nope, it is indeed a remote computer.

It's kind of bizarre.

When clicking on the link in Firefox, I see the VNC Connection window, with no server name.

However, when doing it in IE, it does pass the VNC Server name.

[Hemoco]

Copying indeed shows %20, but when clicking on the link the actions are without %20

Are you trying vnc viewer to the computer where you are working on (would explain "local loop-back connections are disabled")