Host will not show up in Lansweeper

[TimH]

I have come across a server that is not showing up in Lansweeper.

I ran lspush from the server with the /showresult parameter and it tells me "Connection to server succeeded" but still nothing shows up when I search for it in the web console.

I also ran it with the /file parameter and put it in the import folder and still it does not show up.

Any suggestions as to where to start troubleshooting? (I have searched the forums for similar instances of this and found none).

Thanks!

[TimH]

Thanks for posting the resolution. I had every intention of doing it for the past few days now and I just kept putting it off.

Thanks again for the assistance.

Tim

[Hemoco]

Problem resolved through email. The machine had been excluded from scanning, which is why it wasn't updating using LsPush either.

[TimH]

Upgrade complete.

[TimH]

Requested documents sent.

Thanks!

[Hemoco]

Could you contact us at support@lansweeper.com and provide us with the following:
- An LsPush file generated on this problem server.
- The Errorlog.txt file found in Program Files (x86)\Lansweeper\Service on your Lansweeper server.