Lansweeperservice.exe 4.0.0.18 crashed

[sebouh]

We installed Lansweeper 4.0 on our production server as a fresh install (not an upgrade to 3.5.2). After the service had been running for about 16 hours it crashed earlier this afternoon.

The following appears in the Application event log:

Event Type: Error
Event Source: .NET Runtime 2.0 Error Reporting
Event Category: None
Event ID: 5000
Date: 4/20/2010
Time: 12:45:10 PM
User: N/A
Computer: PROD-ETN-WEB-03
Description:
EventType clr20r3, P1 lansweeperservice.exe, P2 4.0.0.18, P3 4bc80cf3, P4 mscorlib, P5 2.0.0.0, P6 4add535d, P7 322c, P8 21, P9 system.nullreferenceexception, P10 NIL.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 63 00 6c 00 72 00 32 00 c.l.r.2.
0008: 30 00 72 00 33 00 2c 00 0.r.3.,.
0010: 20 00 6c 00 61 00 6e 00 .l.a.n.
0018: 73 00 77 00 65 00 65 00 s.w.e.e.
0020: 70 00 65 00 72 00 73 00 p.e.r.s.
0028: 65 00 72 00 76 00 69 00 e.r.v.i.
0030: 63 00 65 00 2e 00 65 00 c.e...e.
0038: 78 00 65 00 2c 00 20 00 x.e.,. .
0040: 34 00 2e 00 30 00 2e 00 4...0...
0048: 30 00 2e 00 31 00 38 00 0...1.8.
0050: 2c 00 20 00 34 00 62 00 ,. .4.b.
0058: 63 00 38 00 30 00 63 00 c.8.0.c.
0060: 66 00 33 00 2c 00 20 00 f.3.,. .
0068: 6d 00 73 00 63 00 6f 00 m.s.c.o.
0070: 72 00 6c 00 69 00 62 00 r.l.i.b.
0078: 2c 00 20 00 32 00 2e 00 ,. .2...
0080: 30 00 2e 00 30 00 2e 00 0...0...
0088: 30 00 2c 00 20 00 34 00 0.,. .4.
0090: 61 00 64 00 64 00 35 00 a.d.d.5.
0098: 33 00 35 00 64 00 2c 00 3.5.d.,.
00a0: 20 00 33 00 32 00 32 00 .3.2.2.
00a8: 63 00 2c 00 20 00 32 00 c.,. .2.
00b0: 31 00 2c 00 20 00 73 00 1.,. .s.
00b8: 79 00 73 00 74 00 65 00 y.s.t.e.
00c0: 6d 00 2e 00 6e 00 75 00 m...n.u.
00c8: 6c 00 6c 00 72 00 65 00 l.l.r.e.
00d0: 66 00 65 00 72 00 65 00 f.e.r.e.
00d8: 6e 00 63 00 65 00 65 00 n.c.e.e.
00e0: 78 00 63 00 65 00 70 00 x.c.e.p.
00e8: 74 00 69 00 6f 00 6e 00 t.i.o.n.
00f0: 20 00 4e 00 49 00 4c 00 .N.I.L.
00f8: 0d 00 0a 00 ....

System Information shows the following for our server:

Item Value
OS Name Microsoft(R) Windows(R) Server 2003 Standard x64 Edition
Version 5.2.3790 Service Pack 2 Build 3790
Other OS Description R2
OS Manufacturer Microsoft Corporation
System Name PROD-xxxxx-03
System Manufacturer VMware, Inc.
System Model VMware Virtual Platform
System Type x64-based PC
Processor EM64T Family 6 Model 15 Stepping 8 GenuineIntel ~1995 Mhz
BIOS Version/Date Phoenix Technologies LTD 6.00, 1/30/2008
SMBIOS Version 2.31
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.2.3790.3959 (srv03_sp2_rtm.070216-1710)"
User Name Not Available
Time Zone Eastern Daylight Time
Total Physical Memory 2,047.38 MB
Available Physical Memory 1.29 GB
Total Virtual Memory 3.87 GB
Available Virtual Memory 3.31 GB
Page File Space 2.00 GB
Page File C:\pagefile.sys

I can send a copy of errorlog.txt via email if required.

Thanks
Sebouh

[Hemoco]

Please mail the errorlog.txt file.