MFP Serial Number Incorrect

[Ponchohobono]

I have several HP LaserJet M4555 MFPs. In Lansweeper, some of them have the "Formatter Number" showing up as the serial number instead of the "Device Serial Number". Anyone else seeing this?

[Ponchohobono]

Email has been sent.

[Hemoco]

Please contact us at support@lansweeper.com and provide us with screenshots of the following:
- Your web console landing page. You can access your landing page by clicking on the Lansweeper logo in the top left corner of the web console. Please show us the whole page.
- Lansweeper webpage for one problem printer.
- A connection test performed to the same printer using the Devicetester.exe, which can be found in Program Files\Lansweeper\Actions on your Lansweeper server. Please run the test from your Lansweeper server, connecting to the printer.