no errors, but no manufacturer/model/serial/description

[esr]

We're rolling out a bunch of new PC's around the state and while they're turning up in Lansweeper as expected, they're not indicating the Manufacturer, Model or serial number. Of course that means no warranty info is being derived either.

All else is normal, user info & history, Domain info, OS info, hardware configuration, software configuration, all other screens populate just like any of our other PC's.

No errors are reported like we see for the occasional WMI error etc.

Test Connection and Device Tester both return same results for PC's with and without the manufacturer & model details.

These are all Dell PC's, all the same 4 models (2 different laptops, 2 different desktops). We're rolling out ~5000 of them.

In the screenshot below from the Assets screen the bottom item is one of our older PC's shown for comparison.

[esr]

These guys are the best!
After trading a few emails they located a database issue I created while importing some data to populate the custom fields.

My symptoms, when accurately presented, are not with the PC's, but rather that from a distinct point in time onward no new PC's that were added to the database were displaying this data correctly. That point in time, as it turns out, was when I had done the import but managed to bork up the keys for the AssetCustom table in the process. Consequently everything prior to that point displayed all needed fields, everything after that point did not.

Once the table was corrected, the service restarted and the PC's in question rescanned everything is displaying as it should.

Good hunting Lansweeper Support- well done.
Thank you!

[Hemoco]

Troubleshooting via email.

[esr]

It appears the Errorlog.txt has been building since January and is ~173 MB in size- is that the expected behavior? Have stopped service, renamed to errorlog-old.txt then restarted service. Will let new errorlog.txt populate over weekend.

Other items are ready to email & will send them on to start the dialog.

[Hemoco]

Please contact support@lansweeper.com and provide us with:
- Link to this forum thread.
- Program Files (x86)\Lansweeper\Service\Errorlog.txt, as present on your Lansweeper server.
- The lansweepertest.txt file generated by the command below, executed on one of your problem client machines.

C:\>wmic path win32_computersystemproduct >lansweepertest.txt