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edu_ayus
Product Team
Product Team

As some of you already noticed, we are currently experiencing technical issues related to the authentication provider migration. This may affect your ability to log in.
Our team is actively working to identify and resolve the issue as quickly as possible. We understand the inconvenience this may cause and appreciate your patience while we work on a solution.
We recommend postponing the SSO configuration migration until we confirm the issue is completely solved.

We’ll keep this post updated as we make progress. Thank you for bearing with us. 🙌

1 ACCEPTED SOLUTION
edu_ayus
Product Team
Product Team

Hi all,

Just wanted to confirm the initial problems with the authorization provider were solved, so if you have not already done so, you can migrate your accounts and SSO configuration.

Of course, you can contact our Support team if there is any problem during the process.

Thanks for your patience.

Regards

View solution in original post

14 REPLIES 14
GreyRed
Engaged Sweeper

The SSO migration can't be  completed.

darko
Engaged Sweeper

Starred migration this morning and SSO doesn't work after (Azure).

RicaTol
Engaged Sweeper

I continue to have problems performing the authentication.

edu_ayus
Product Team
Product Team

Hi all,

The issue has been detected, and we have prevented it from occurring in any new account migration. That means it is secure to do your SSO config migration again.
We are working on restoring access to the accounts currently affected, we will keep you updated in this post.

Thanks! 

  • I did the migration on Monday using Microsoft Entra. It worked great until today. Now running the "Test Connection" tool results in an errortest_connection_error.pngattempting to login using single sign-on results in a 403 forbidden message
  • 403.png

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