OU overview not updating

[cbeauregard]

Hi All,


1.probably an easy one. the info in specific OU's do not seem to update correctly.

Ex: in one of my OU,s we have more than 300 computers in AD but in lansweeper, it shows about 3 machines but, they are all in the inventory if i search for them manually.

I have the same issues with other OU's.

I did use the OU scanning restriction at one point but i have now removed it.

2. Other issue, when i search for a User it might find domain\username instead of the full name. I have looked into both accounts and dont see anyhting different on how the client information is filled in.

[cbeauregard]

Hi,


Just talked to our windows admin team and they tell me every user account has a read access to all OU's so the account should be able to retrieve any info that it needs.

Any other clue?

[Hemoco]

cbeauregard wrote:
Hi,


Just talked to our windows admin team and they tell me every user account has a read access to all OU's so the account should be able to retrieve any info that it needs.

Any other clue?

Use a domain account instead of a local account.

[cbeauregard]

You know what, it might just be that.

I used my own account i the beginning but we now use a service account, that service account is only inside local PC account,,,,it might not have the same rights.

We're checking into it.


thanks

[cbeauregard]

Hi,


here's one machine that i see all info but gives an error, i see this on multiple scanning in the errorlog

Active directory computer lookup Unknown error (0x80005000)

[Hemoco]

cbeauregard wrote:
Active directory computer lookup Unknown error (0x80005000)

The lansweeper scanning account cannot lookup the computer in active directory. (you might check the permissions on the computer object)

[Hemoco]

Can you check the errorlog.txt file for errors related to active directory lookup.