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Printers show incorrect ink levels

blighter
Engaged Sweeper III

‎02-04-2013 01:46 PM

I've just added the printers to our network scans (for our retail locations) and nearly every one has been added to the out of ink levels.

I've spot checked a few and the readings are completely wrong. Here are the report results:

"AssetName";"Device model";"Remaining %";"TonerMaximum";"Tonername";"Lastchanged";
"HPF4CE46C44BA7";"Officejet 6500 E709n";"0";"307";"black ink";"28/01/2013"
"HPF4CE46C44BA7";"Officejet 6500 E709n";"0";"76";"yellow ink";"28/01/2013"
"HPF4CE46C44BA7";"Officejet 6500 E709n";"0";"77";"cyan ink";"28/01/2013"
"HPF4CE46C44BA7";"Officejet 6500 E709n";"0";"70";"magenta ink";"28/01/2013"
"HPF4CE46C7819E";"Officejet 6500 E709n";"0";"307";"black ink";"28/01/2013"
"HPF4CE46C7819E";"Officejet 6500 E709n";"0";"76";"yellow ink";"28/01/2013"
"HPF4CE46C7819E";"Officejet 6500 E709n";"0";"77";"cyan ink";"28/01/2013"
"HPF4CE46C7819E";"Officejet 6500 E709n";"0";"70";"magenta ink";"28/01/2013"
"HP3C4A9211AC09";"Officejet 6500 E710n-z";"0";"70";"magenta ink";"28/01/2013"
"HP002264D4E117";"Officejet 6500 E709a";"0";"307";"black ink";"28/01/2013"
"HP002264D4E117";"Officejet 6500 E709a";"0";"76";"yellow ink";"28/01/2013"
"HP002264D4E117";"Officejet 6500 E709a";"0";"77";"cyan ink";"28/01/2013"
"HP002264D4E117";"Officejet 6500 E709a";"0";"66";"magenta ink";"28/01/2013"
"HPF4CE46C761A2";"Officejet 6500 E709n";"0";"307";"black ink";"28/01/2013"
"HPF4CE46C761A2";"Officejet 6500 E709n";"0";"76";"yellow ink";"28/01/2013"
"HPF4CE46C761A2";"Officejet 6500 E709n";"0";"77";"cyan ink";"28/01/2013"
"HPF4CE46C761A2";"Officejet 6500 E709n";"0";"70";"magenta ink";"28/01/2013"
"HP2C768AB284BC";"Officejet 6500 E710n-z";"0";"76";"yellow ink";"28/01/2013"
"HP101F747DDFBD";"Officejet 6500 E710n-z";"0";"76";"yellow ink";"28/01/2013"
"HP101F747DDFBD";"Officejet 6500 E710n-z";"0";"77";"cyan ink";"28/01/2013"
"HPF4CE46C593D6";"Officejet 6500 E709n";"0";"76";"yellow ink";"28/01/2013"
"HPF4CE46C593D6";"Officejet 6500 E709n";"0";"77";"cyan ink";"28/01/2013"
"HP0025B38D43CC";"Officejet 6500 E709a";"0";"41";"yellow ink";"28/01/2013"
"HP0025B38D43CC";"Officejet 6500 E709a";"0";"36";"cyan ink";"28/01/2013"
"HP0025B38D43CC";"Officejet 6500 E709a";"0";"35";"magenta ink";"28/01/2013"
"HP0025B38D0B4A";"Officejet 6500 E709a";"0";"307";"black ink";"28/01/2013"
"HPEC9A74936D81";"Officejet Pro 8600 N911a";"0";"105";"yellow ink";"04/02/2013"
"HP0025B38D0B4A";"Officejet 6500 E709a";"0";"76";"yellow ink";"28/01/2013"
"HP0025B38D0B4A";"Officejet 6500 E709a";"0";"77";"cyan ink";"28/01/2013"
"HP0025B38D0B4A";"Officejet 6500 E709a";"0";"70";"magenta ink";"28/01/2013"
"HP0025B39B7E6E";"Officejet Pro 8500 A909a";"0";"220";"yellow ink C4909A";"28/01/2013"
"HP0025B39B7E6E";"Officejet Pro 8500 A909a";"0";"155";"magenta ink C4908S";"28/01/2013"
"HPF4CE46C881BE";"Officejet 6500 E709a";"0";"307";"black ink";"28/01/2013"
"HPF4CE46C881BE";"Officejet 6500 E709a";"0";"76";"yellow ink";"28/01/2013"
"HPF4CE46C881BE";"Officejet 6500 E709a";"0";"77";"cyan ink";"28/01/2013"
"HPF4CE46C881BE";"Officejet 6500 E709a";"0";"70";"magenta ink";"28/01/2013"
"HPF4CE46D7C953";"Officejet 6500 E709n";"0";"307";"black ink";"28/01/2013"
"HPF4CE46D7C953";"Officejet 6500 E709n";"0";"76";"yellow ink";"28/01/2013"
"HPF4CE46D7C953";"Officejet 6500 E709n";"0";"77";"cyan ink";"28/01/2013"
"HPF4CE46D7C972";"Officejet 6500 E709n";"0";"76";"yellow ink";"28/01/2013"
"HPF4CE46D7C972";"Officejet 6500 E709n";"0";"77";"cyan ink";"28/01/2013"
"HPF4CE46D7C972";"Officejet 6500 E709n";"0";"70";"magenta ink";"28/01/2013"
"HP984BE1891988";"Officejet 6500 E710n-z";"0";"76";"yellow ink";"28/01/2013"
"HPD485642C0F63";"Officejet 6500 E710a-f";"0";"76";"yellow ink";"28/01/2013"
"HP2C27D755FBF5";"Officejet 6500 E710n-z";"0";"76";"yellow ink";"28/01/2013"
"HP2C27D755FBF5";"Officejet 6500 E710n-z";"0";"77";"cyan ink";"28/01/2013"
"HPF4CE46D7C972";"Officejet 6500 E709n";"4";"307";"black ink";"28/01/2013"
"HP3C4A920E7AA5";"Officejet 6500 E710n-z";"6";"307";"black ink";"28/01/2013"
"HP3C4A9211AC09";"Officejet 6500 E710n-z";"6";"307";"black ink";"28/01/2013"
"HP2C27D75661A9";"Officejet 6500 E710n-z";"6";"307";"black ink";"28/01/2013"
"HP984BE18919D4";"Officejet 6500 E710n-z";"6";"307";"black ink";"28/01/2013"
"HP2C27D7568168";"Officejet 6500 E710n-z";"6";"307";"black ink";"28/01/2013"
"HP984BE18940FA";"Officejet 6500 E710n-z";"6";"307";"black ink";"28/01/2013"
"HPD485642C0F63";"Officejet 6500 E710a-f";"6";"307";"black ink";"28/01/2013"
"HP2C27D755FBF5";"Officejet 6500 E710n-z";"6";"307";"black ink";"28/01/2013"
"HP0025B39B7E6E";"Officejet Pro 8500 A909a";"10";"607";"black ink C4906A";"28/01/2013"


Shouldn't it report an error if it can't read the correct data?
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2 REPLIES 2
blighter
Engaged Sweeper III

‎02-04-2013 05:28 PM

Sorry, it turns out that the printers themselves are reporting erroneous levels on their web interface (but it is correct locally).

Probably down to the 3rd party ink



Sorry, please ignore this!
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Hemoco
Lansweeper Alumni

‎02-04-2013 04:37 PM

Please contact us at support@lansweeper.com and provide us with the following:
- A link to this forum thread.
- Screenshots of the Lansweeper webpages of some of your problem printers.
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