Problem getting Service pack to be recogized.

[Julander]

ok, I created a report that would alert me to when a computer doesn't have the latest Service Pack update. The main difference between the one i created and yours is, it includes all OS's(and thier respective updates) in the same report with other data that i deemed useful. that and its easier for me to update it when a new service pack comes out for any of the os's

Now that the vista SP2 has come out i've been updating them one by one(3 so far)

The main problem is that after i update them, the report shows that they are still SP1. So i went to the computers in question within the web console to see what they said....they also say that it is still SP1. So i went ahead and triggered a scan. The last seen date changed to the current time, but the data did not. So i went into the configuration and set it to check the OS and QuickFix to be scanned once per day.

i trigger the scann again, and still. Service Pack 1

I am Extremely new to SQL and such.

Any help would be nice.

Thanks

[Julander]

only one....looks like a connection error when i tried ls trigger about an hour ago. but thats the only one for over a month

[Hemoco]

Do you see any errors in the errorlog.txt file?
Please mail them to lansweeper@hemoco.com so we can further investigate.

[Julander]

3.5.1.0 file version

[Hemoco]

Which version of lansweeperservice.exe are you using?

[Julander]

done. Took some time to figure it out.
but the scan was sucsessful

but my problem remains the same

The last seen has changed yet again to the current time, so the scan connected.

But the OS last scanned is still a week old

and still saying sp1

[Hemoco]

Lstrigger comes with the premium pack:
http://www.lansweeper.com/lstrigger.aspx

[Julander]

how do i do that? redundent question i know. but asking you is quicker than looking it up.(which i will do anyway)

[Hemoco]

Could you try a lstrigger on the system, this should force a complete rescan.

[Julander]

no, the OS Last seen date still remains the same. (sorry, i should have been more specific) still says the same 15/7/09 its 22/7/09 here


thanks for the quick replies,by the way.

[Julander]

Last seen has changed to current time and date

Os remains unchanged, confirmed set to 0

problem still presists