"Feature only Available in the Premium Version" message when viewing device details & I have premium

[Vito_Berardi]

When I click on any device in my lists (eg Linux Printer etc) to get specific device details, I get a message telling me I need Premium Version". I have the Premium version as evidenced by the main Lansweeper web page. Is this a feature that will be enabled at a later time?

[Vito_Berardi]

I am sorry but the problem setup is no longer available for me to get you the info. The reinstall seems to be working ok so far. You have made some great changes and additions to this version, I really like it a lot.

[Hemoco]

Vito Berardi wrote:
I am sorry but the problem setup is no longer available for me to get you the info. The reinstall seems to be working ok so far. You have made some great changes and additions to this version, I really like it a lot.

Could you check your new errorlog.txt file please, this problem should happen again since it's related to ip/linux scanning.

[Hemoco]

For this error:

2/17/2010 11:48:22 AM: x.x.x.x\1 Input string was not in a correct format.Couldn't store <0B> in UsePCT Column. Expected type is Decimal.

Could you post the output of "df -h" command in linux please (a screenshot so I can see the wordwrap)

[Vito_Berardi]

I just reinstalled everything from scratch and it now works.

[Hemoco]

Vito Berardi wrote:
I just reinstalled everything from scratch and it now works.

Still have to find out what caused this problem.

[Vito_Berardi]

Config licensekey datefrom dateto Licensevalid Wolcommand Wolremovepoint Actionpath Trialmode Trialdateto Enterprise Scanstatus Dateformat
LSW licensekey 17092009 17092010 1 {actionpath}wol.exe {mac} 1 \\xxxxx\apps$\Lansweeper\actions 0 NULL 0 NULL dd/MM/yyyy

[Vito_Berardi]

The log contents are below. I restarted the Lansweeper service a few times to see if that would resolve the problem.

--------------------

2/17/2010 9:11:31 AM: Cannot connect to database, check your config file, will try again in 1 minute
Login failed for user 'lansweeperuser'.
2/17/2010 9:12:31 AM: Cannot connect to database, check your config file, will try again in 1 minute
Login failed for user 'lansweeperuser'.
2/17/2010 9:13:31 AM: Cannot connect to database, check your config file, service will be stopped
Login failed for user 'lansweeperuser'.
2/17/2010 10:06:50 AM: Stopping service
2/17/2010 10:06:52 AM: Database connection successful, starting up service, listening on port 9524, 20 concurrent threads
2/17/2010 10:06:52 AM: Premium version
2/17/2010 10:29:04 AM: Stopping service
2/17/2010 10:29:06 AM: Database connection successful, starting up service, listening on port 9524, 20 concurrent threads
2/17/2010 10:29:06 AM: Premium version
2/17/2010 10:42:23 AM: Stopping service
2/17/2010 10:42:25 AM: Database connection successful, starting up service, listening on port 9524, 20 concurrent threads
2/17/2010 10:42:25 AM: Premium version
2/17/2010 11:31:21 AM: Thread was being aborted.
at LansweeperService.sweeperthread.CheckWMIInitialAccessOK(String wmisection, LS_Computer& mycomputer, SqlConnection& sqlcon)
2/17/2010 11:31:21 AM: Uncatched error: domain\computer\1 Thread was being aborted.
at LansweeperService.sweeperthread.CheckWMIInitialAccessOK(String wmisection, LS_Computer& mycomputer, SqlConnection& sqlcon)
at LansweeperService.sweeperthread.TheSweeper(Object myThreadinfo)
2/17/2010 11:47:47 AM: x.x.x.x\1 Input string was not in a correct format.Couldn't store <0Bi> in UsePCT Column. Expected type is Decimal.
at System.Data.DataColumn.set_Item(Int32 record, Object value)
at System.Data.DataRow.set_Item(DataColumn column, Object value)
at LansweeperService.mdlIPscan.SaveHarddisks(LS_Device mydevice, SqlConnection& sqlcon)
2/17/2010 11:48:20 AM: x.x.x.x\1 Input string was not in a correct format.Couldn't store <0B> in UsePCT Column. Expected type is Decimal.
at System.Data.DataColumn.set_Item(Int32 record, Object value)
at System.Data.DataRow.set_Item(DataColumn column, Object value)
at LansweeperService.mdlIPscan.SaveHarddisks(LS_Device mydevice, SqlConnection& sqlcon)
2/17/2010 11:48:21 AM: x.x.x.x cannot be scanned, no open ports
2/17/2010 11:48:22 AM: x.x.x.x\1 Input string was not in a correct format.Couldn't store <0B> in UsePCT Column. Expected type is Decimal.
at System.Data.DataColumn.set_Item(Int32 record, Object value)
at System.Data.DataRow.set_Item(DataColumn column, Object value)
at LansweeperService.mdlIPscan.SaveHarddisks(LS_Device mydevice, SqlConnection& sqlcon)
2/17/2010 11:48:56 AM: x.x.x.x\1 Input string was not in a correct format.Couldn't store <0Bi> in UsePCT Column. Expected type is Decimal.
at System.Data.DataColumn.set_Item(Int32 record, Object value)
at System.Data.DataRow.set_Item(DataColumn column, Object value)
at LansweeperService.mdlIPscan.SaveHarddisks(LS_Device mydevice, SqlConnection& sqlcon)
2/17/2010 11:49:25 AM: x.x.x.x\1 Input string was not in a correct format.Couldn't store <0B> in UsePCT Column. Expected type is Decimal.
at System.Data.DataColumn.set_Item(Int32 record, Object value)
at System.Data.DataRow.set_Item(DataColumn column, Object value)
at LansweeperService.mdlIPscan.SaveHarddisks(LS_Device mydevice, SqlConnection& sqlcon)
2/17/2010 11:49:28 AM: x.x.x.x\1 Input string was not in a correct format.Couldn't store <0B> in UsePCT Column. Expected type is Decimal.
at System.Data.DataColumn.set_Item(Int32 record, Object value)
at System.Data.DataRow.set_Item(DataColumn column, Object value)
at LansweeperService.mdlIPscan.SaveHarddisks(LS_Device mydevice, SqlConnection& sqlcon)
2/17/2010 11:49:32 AM: x.x.x.x cannot be scanned, no open ports
2/17/2010 11:53:48 AM: Stopping service
2/17/2010 11:53:52 AM: Database connection successful, starting up service, listening on port 9524, 20 concurrent threads
2/17/2010 11:53:52 AM: Premium version
2/17/2010 12:41:47 PM: Thread was being aborted.
at LansweeperService.sweeperthread.CheckWMIInitialAccessOK(String wmisection, LS_Computer& mycomputer, SqlConnection& sqlcon)
2/17/2010 12:41:47 PM: Uncatched error: domain\name\1 Thread was being aborted.
at LansweeperService.sweeperthread.CheckWMIInitialAccessOK(String wmisection, LS_Computer& mycomputer, SqlConnection& sqlcon)
at LansweeperService.sweeperthread.TheSweeper(Object myThreadinfo)

[Vito_Berardi]

ScanStatus = NULL

[Hemoco]

Vito Berardi wrote:
ScanStatus = NULL

Interesting, could you also post the errorlog.txt file please.