Registry Keys Disappearing

[j4powell]

Scanned registry keys are disappearing from our database after a day or two.
If I use LSTrigger for currently active machines, the registry keys will be populated, but after a day or two these entries vanish.
I tried using LSPush for a while but stopped it as I suspected it might have been the cause – it isn’t.

[Hemoco]

Issue has been resolved through email. An old version of LsPush was being used, which did not yet include the previously mentioned bug fix.

[Hemoco]

There was a bug in an earlier version of LsPush. When used with direct server connection, LsPush would not scan HKEY_LOCAL_MACHINE\SOFTWARE keys on 64-bit machines, resulting in the removal of these keys from scanned records.

Could you contact us at support@lansweeper.com and provide us with the following:
- Screenshot of what you see when clicking the "Check for updates" link in the bottom right corner of your web console landing page. You can access your landing page by clicking on the Lansweeper logo.
- Name of one machine where the registry keys are currently missing.
- Output of the report below, preferably in Excel format.
- For easy reference, also include a link to this forum thread in your email.

Select tblComputers.Computername, tblComputers.ComputerUnique,
tblComputers.Domain, tblComputers.Firstseen, tblComputers.Lastseen,
tblComputers.Lasttried, tblComputers.Lasttriggered,
tblComputers.LastScheduled, tblComputers.LastActiveScan,
tblComputers.LastLsPush, tblComputers.Scanserver, tblComputers.OScode,
tblComputers.SP, tblComputersystem.SystemType, TsysWaittime.CFGname,
TsysLastscan.Lasttime, TsysLastscan.Scantime, tblRegistry.Regkey,
tblRegistry.Valuename, tblRegistry.Value, tblRegistry.Lastchanged,
tblerrors.CFGname As CFGname1, tblerrors.ErrorText, tblerrors.Lastchanged As
Lastchanged1
From tblComputers Left Join
tblRegistry On tblComputers.Computername = tblRegistry.Computername Left Join
tblComputersystem On tblComputers.Computername =
tblComputersystem.Computername Inner Join
TsysLastscan On tblComputers.Computername = TsysLastscan.Computername
Inner Join
TsysWaittime On TsysWaittime.CFGCode = TsysLastscan.CFGcode Left Join
tblerrors On tblComputers.Computername = tblerrors.Computername
Where TsysWaittime.CFGname = 'registry'
Order By tblComputers.ComputerUnique, tblRegistry.Regkey