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‎07-03-2012 06:39 PM
We use Lansweeper in our domain but with some PC's we have the problem that they appear multiple times in our domain report while they only exist once in our lansweeper database.
The only reason I can see is that in the report the memory size is different.
In the database the information is correct.
I've already tried to resolve the problem by rescanning the entire domain but that doesn't seem to help.
What could be the cause of this problem? Is this a known issue with lansweeper?
I've attached a file with the relevant screens in it
The only reason I can see is that in the report the memory size is different.
In the database the information is correct.
I've already tried to resolve the problem by rescanning the entire domain but that doesn't seem to help.
What could be the cause of this problem? Is this a known issue with lansweeper?
I've attached a file with the relevant screens in it
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‎07-03-2012 06:51 PM
Could you contact us at support@lansweeper.com and provide us with screenshots of the following:
- Your web console landing page. You can access your landing page by clicking on the Lansweeper logo in the top left corner of the web console. Please show us the whole page.
- Lansweeper webpage for computer FILPO27. Please show us the following sections of the page: Actions, Report, Errors (if it exists).
For easy reference, also include a link to this forum thread in your email.
- Your web console landing page. You can access your landing page by clicking on the Lansweeper logo in the top left corner of the web console. Please show us the whole page.
- Lansweeper webpage for computer FILPO27. Please show us the following sections of the page: Actions, Report, Errors (if it exists).
For easy reference, also include a link to this forum thread in your email.
