I've set up a new registry scanning option and it doesn't seem to be taking affect on any computers that have been scanned. The key is HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\14.0\Outlook and the RegValue is Bitness It still scans the Firefox and IE keys that were already in place but not this new one.
Could you contact us at support@lansweeper.com and provide us with the following: - The version number of your installation. This number is displayed in red at the top of the web console. - Screenshot of your web console under Configuration\Scanning Setup\Custom Scanning. - Screenshot of the Config\Scanned Info\Registry Keys section of one problem machine's Lansweeper webpage.