Scanning "Access Denied" on all workstations

[shuvav]

Hi,

I am testing 4.1 (my first day), I set a scan range of just one desktop to isolate the problem easier. The desktop is a windows 7 64 bit in a domain.

Each scan produced creates error log of "Access Denied" WMIError.

"Access is denied 0x80070005 (Admin-RB-mob.domain.net, ADMIN-RB-MOB, 10.1.5.114) Scanned by NT AUTHORITY\SYSTEM"

I followed all the steps thoroughly on page:
http://www.lansweeper.com/kb/WMI-Access-is-denied.aspx

Nothing has helped, I still cant get a successful scan on this machine. Has anyone had experience with?

Thanks,
Ron

[Hemoco]

please contact us at support@lansweeper.com

You can add the credentials in the configuration tool/alternate credentials.

[shuvav]

I didnt see a place to change the user for domain scanning.
That said I have been reviewing other applciation for software auditing...I have some pre sales questions...ius there anyone I can speak to on the phone?

[Hemoco]

shuvav wrote:

"Access is denied 0x80070005 (Admin-RB-mob.domain.net, ADMIN-RB-MOB, 10.1.5.114) Scanned by NT AUTHORITY\SYSTEM"

This means that you are scanning domain "domain.net" without alternate credentials.
NT AUTHORITY\SYSTEM is the account the service is using.