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teye
Engaged Sweeper
We upgraded to Lansweeper v.5060.
The scanserver scanned for 1 day alright. Then there were no scans anymore. I get the message that the scanserver is down of unavailable.
The windows service 'Lansweeper Service' is up and running. I restarted the service twice.
Are there other Windows services that have to be active or what could be the problem?

2 REPLIES 2
teye
Engaged Sweeper
Dear Lansweeper
Thanks for this advice. When I looked in the errorlog I saw that the SQL Server Account was disabled. Enabling this account was the solution.
Hemoco
Lansweeper Alumni
Please contact support@lansweeper.com and provide us with:
- Link to this forum thread.
- The Errorlog.txt file located in Program Files (x86)\Lansweeper\Service on the scanning server.