Setup issues

[BPetzold]

I've installed lansweeper and the service doesnt seem to be running

I checked the errorlog.txt and this is what im getting

3/19/2010 2:54:20 PM: Cannot connect to database, check your config file, will try again in 1 minute
Login failed for user 'lansweeperuser'.

Also, there isnt anything in the install documentation on what to call the database. I found the name "lansweeperdb" towards the back of the install document and we manually created that DB on our SQL server and connected to it.

Do I need to create tables in that somehow?

[Hemoco]

First you need to select only database on the database server, then on the other server select service and website and connect to the database created in the first step

[BPetzold]

SQL was already installed on another server.

When the install got to the Database Configuration, I specified the name of our SQL server.

It siad that it couldnt find the database, so we figured it needed to be created manually since there isnt much in the documentation about creating the db on an existing sql server.

What is the correct way to set that up?

[Hemoco]

Was the SQL server already installed before you started the setup or did the setup installed the SQL?

[BPetzold]

3/19/2010 2:52:50 PM - ------------ Lansweeper Setup Started ------------
3/19/2010 2:52:50 PM - OS: Microsoft Windows Server 2003 Standard Edition Service Pack 2 (Build 3790)
3/19/2010 2:52:50 PM - Inst: 3.5.11
3/19/2010 2:53:16 PM - Checking connection to BOSSQL4 ...
3/19/2010 2:53:17 PM - Connection to BOSSQL4 ... succeeded!
3/19/2010 2:53:19 PM - Checking if Lansweeper Database exists ...
3/19/2010 2:53:19 PM - Checking if Lansweeper Database exists ... succeeded!
3/19/2010 2:53:33 PM - Checking user account needed for service setup ..
3/19/2010 2:53:44 PM - UserName / Password are OK!
3/19/2010 2:54:02 PM - ------------ Running Preinstall tasks ------------
3/19/2010 2:54:02 PM - Removing older Lansweeper service, if exists...
3/19/2010 2:54:02 PM - ------------ Installing Lansweeper Files ------------
3/19/2010 2:54:02 PM - Operating System: Microsoft Windows Server 2003 Standard Edition Service Pack 2 (Build 3790)
3/19/2010 2:54:02 PM - Database Server: SQL Server 2008 Standard Edition SP1 ver. 10.0.2531.0
3/19/2010 2:54:16 PM - ------------ Running Postinstall tasks ------------
3/19/2010 2:54:16 PM - ------------ Installing Lansweeper Service ------------
3/19/2010 2:54:16 PM - Configuring Windows Firewall...
3/19/2010 2:54:17 PM - Creating Lansweeper service configuration file ...
3/19/2010 2:54:17 PM - Installing Lansweeper service ...
3/19/2010 2:54:18 PM - Lansweeper service installation completed successfully.
3/19/2010 2:54:18 PM - Starting Lansweeper service ...
3/19/2010 2:54:39 PM - Lansweeper service started successfully.
3/19/2010 2:54:39 PM - ------------ Configuring Lansweeper WebConsole ------------
3/19/2010 2:54:39 PM - Configuring Internet Information Services ...
3/19/2010 2:55:18 PM - Checking the root site ...
3/19/2010 2:55:18 PM - Connecting to root site ...
3/19/2010 2:55:18 PM - Removing old virtual dir, if exists ...
3/19/2010 2:55:18 PM - Creating Lansweeper website as virtual directory ...
3/19/2010 2:55:18 PM - Setting default values for website ...
3/19/2010 2:55:18 PM - Creating website config file ...
3/19/2010 2:57:39 PM - ------------ Lansweeper Setup Finished ------------

[Hemoco]

The database "lansweeperdb" is created automatically.
Could you post your install.log file please.