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ToddG
Engaged Sweeper
I have some software in the list on lansweeper that is not showing up in the actual computers software list (appwiz.cpl). I also verified in the registry that the software key doesn't seem to exist in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

So, where is lansweeper pulling this information from, and how do I find the few machines that show software that is not really installed. I'm stumped.

1 REPLY 1
Hemoco
Lansweeper Alumni
Could you contact us at support@lansweeper.com and provide us with the following:
- Screenshot of your web console landing page. You can access your landing page by clicking on the Lansweeper logo in the top left corner of the web console. Please show us the whole page.
- Screenshot of Add/Remove Programs on one problem client.
- Output of the report below, preferably in Excel format. Replace "YourComputer" with the NetBIOS name of the same client machine.

Select tblComputers.Computername, tblComputers.ComputerUnique,
tblComputers.Domain, tblComputers.Firstseen, tblComputers.Lastseen,
tblComputers.Lasttried, tblComputers.Lasttriggered,
tblComputers.LastScheduled, tblComputers.LastActiveScan,
tblComputers.LastLsPush, tblComputers.Scanserver, TsysWaittime.CFGCode,
TsysWaittime.CFGname, TsysLastscan.Lasttime, TsysLastscan.Scantime,
TsysWaittime.Waitdays, Web40OSName.OSname, Web40OSName.SP, Web40OSName.OScode,
tblSoftware.softwareName, tblSoftware.softwareVersion,
tblSoftware.SoftwarePublisher, tblSoftware.Installdate,
tblSoftware.Lastchanged
From tblComputers Left Join
Web40OSName On Web40OSName.Computername = tblComputers.Computername Left Join
tblSoftware On tblComputers.Computername = tblSoftware.ComputerName Inner Join
TsysLastscan On tblComputers.Computername = TsysLastscan.Computername
Inner Join
TsysWaittime On TsysWaittime.CFGCode = TsysLastscan.CFGcode
Where TsysWaittime.CFGname = 'SOFTWARE' And tblComputers.Computer = 'YourComputer'
Order By tblComputers.ComputerUnique, tblSoftware.softwareName,
tblSoftware.softwareVersion